Fort Frances GM - Fort Frances, Ontario

Michael Kloss

DONT TRUST WITH VEHICLE REPAIRS!! The customer service can definitely be there sure I’ll give them that, but they try to screw you if you don’t pay attention so watch out.

Stephanie

Recently had something come up on my car and Fort Frances GM was able to get me an appointment quickly before leaving for work. They were able to identify the issue and come up with a solution quickly for me. Thanks again for all your help and ensuring I have a safe drive. I will be back again. Great work!

Madison McPherson

My recent experience with Fort Frances GM has left me deeply disappointed and frustrated. As a loyal GM customer, I've always trusted their vehicles, but after this ordeal with my 2019 Chevrolet Equinox, I'll never deal with GM ever again.
It all started on February 12th when my car suddenly went into limp mode while I was on my way to work. Oil was shooting out of the back of the engine, indicating a serious issue. Upon inspection, it was discovered that the bolts holding the fuel pump bracket had backed out, and one of them was broken off inside the engine. Given the location it would have been impossible for us to fix it ourselves, so we turned to GM for assistance.
However, instead of helping, GM accused us of causing the issue by cross-threading the bolts, which was physically impossible given the location. They proposed an expensive solution involving dropping the engine, draining all the lines, and replacing the fuel pump, with no guarantee that it would even solve the problem. Despite pointing out that this seemed like a defect in their materials or workmanship, they refused to provide any goodwill warranty. We were a paltry 9000km over the drivetrain warranty and to directly quote the GM warranty manual GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship.
After nearly two months of getting nowhere with GM, I finally had my car towed to an independent mechanic. To my relief, they were able to repair it without dropping the engine, requiring only eight hours of labor and replacement bolts costing me a fraction of what GM quoted me to repair a well documented GM defect. Meanwhile, GM had the audacity to send me a bill for $525, despite doing nothing to resolve the issue.
This entire experience has left me extremely disappointed with GM, particularly their customer service. I will be searching for a suitable replacement and getting rid of my Chevrolet as quickly as possible. Buyers beware.

Caitlyn Morrison

They were so helpful when we were shopping around for vehicles! Knowledgeable, friendly, and super efficient.

Tera Kay

Heard nothing but good things from how they treat their staff to how to treat their customers. Happy to have this business in our community.

Ben Whitburn

Thanks again to Danielle for bringing in and helping me get the truck i wanted. great service all around! Everyone made the process as easy as it could be, will definitely be sending people your way!

Jessica Barker

Thank you to Dennis who got my truck in quick and figured out what my was wrong and kept me informed about everything a long the way. And to the rest of the staff that work there as well.. Always super helpful!!!!

-Jessica Mohahan

Rebecca Mosbeck

The staff at Fort Frances GM were very friendly and helpful. Diane and Tiffany went above and beyond to help me buy a truck and I will be a forever loyal customer. Great place to shop for top quality vehicles