Chatime Bubble Tea - Thornhill, Ontario

Faezeh K.

Chatime is a fantastic place for enjoying unique teas. They offer a wide variety of teas with delightful toppings such as tapioca pearls and jellies. If you're looking to try something different, Chatime is an excellent choice. The interior decoration is simple yet welcoming, and the prices are reasonable. You can enjoy both hot and cold drinks throughout the year.

J M.

The place was extremely messy inside and seemed to be operated by just one person the entire time which created an extensive wait time.
It was clear the employee was overworked and appeared visibly frustrated.
The overall atmosphere was very dark, and the dim lighting made the place look closed from the outside until I noticed the "Open" sign was on.

Kenneth D.

Tell me how they open at 12pm, door doesn’t open until 12:02pm. That’s find opening 2 mins later but when ordering my beverage (Jasmine Jade Green Milk Tea) with tapioca, they don’t have tapioca ready for another 15-20mins. How the heck are you a bubble tea store and not ready for set up or have products ready for open. Poor management as I assumed only 1 worker and she had to set up everything alone.

I work in a beverage fast food industry and I don’t give my partners this type of experience opening alone.

Oh, also 7 customers in line waiting for 20 mins just to order. Took so long a couple left to Coco. Poor worker struggling

Do better management.

Isuru V.

Tried brown sugar with caramel cheese foam, mango and passion fruit drinks
They are really watery.
Brown sugar one was too sweet ( it is ok not too bad). Caramel cheese foam was something they suggested. I thought it would be a good addition but it is too sweet.

Chatime is really good for the regular milk tea. That's about it thoug

Not a huge fan though. ( maybe it's my taste)
I remember chatime was really good back in the day.

Staff is really friendly
Free parking in front of the facility

Harjeenna S.

Great spot for bubble tea lovers! Lots of seating for groups. I love that they have vegan milk options, like oat milk.

C Y.

Can I consume this taro milk tea left in the refrigerator for 8 hours and that is still sealed? There is a blue dot/mixture/substance inside the drink that is still sealed. Let me know your thoughts!

Vonny W.

Very busy location, seemingly well-staffed, but service is extremely slow! Especially with the pandemic precautions and the increase in delivery service orders (e.g. UberEats), you can expect to be standing in line for a long while if ordering in-store. I think it took about 20 minutes for the whole process of entering, to ordering, to receiving my order and leaving. Thankfully the store is decent in size but the crowding becomes a concern when it's so busy. Some also don't follow precautions, such as when UberEats driver speak to the employees by bending over beside the plexi glass... Rendering it useless. They're typically the ones that don't follow the rules, which is frustrating for everyone else.

Positive note is that my order has never been made wrong, with my many visits.

Follow me on Instagram @oh.snap.vonny for more food reviews and photos!

Chris G.

Very popular tea shop with a wide variety of drinks. Of the 15 tables only a couple were free at five o'clock. Efficiently served. Drinks were a bit expensive a special passion fruit green tea cost $6 for a large one.

Update Oct 2024.

Visited 2pm on a Saturday and the shop was not very busy. Looked like a new member of staff were being trained as the service was slower than expected. I did get a jasmine hot green tea, however, the flavour seemed more 'delicate' than other jasmine green teas I have had. For $7.01 a large hot green tea there are better alternatives in the same plaza.