Mountain Warehouse Vaughan Mills - Vaughan, Ontario

Danielle H.

I went to Mountain Warehouse this week and staff was so kind and helpful. Anvi helped me find the perfect hiking for my upcoming travels and made sure I had everything I needed. Great customer service. Will definitely visit again

Angelo M.

First time I shopped at this store and I had very positive shopping experience. The store was clean and the clothes were on display and racked in a neat order. Upon my arrival I was greeted by a salesperson called Shazan he was very polite and took the time to assist me with sizes and colours. Once I decided on the product I wanted to buy he also assisted me at the checkout. Overall I had a Very Good shopping experience and the Customer Service I received today was Top Notch, I will shop there again and recommend this store to my Family and Friends.

Arturo M.

Great service by Sharon, Cristian and the team. It was a busy day (as always, Vaughan Mills!) yet the genuine care the associates took with our family made this a memorable visit. Our first ski trip is coming up and we are set! Thank you! And beautiful new store btw

bala S.

I recently bought an extreme down filled jacket . Weared like 3-4 times now the fur keeps coming all over from the jacket . It's so weird I contacted the customer service to replace it . No response. I heard that this brand jacket is good for winter . But it's one of the worst jacket in my lifetime . This fur is making me allergic now. Please don't buy this one if you're allergic.

Partap S.

Super rude customer service by ADI, the employees were chatting among themselves, even though I was standing at the counter waiting for assistance. The guy was harassing me and made me feel really uneasy. I hope this gets addressed because no one should have to deal with that.

Elena G.

Avoid This Shop - Terrible Experience!

I had a really bad experience at this store today, and I strongly advise against shopping here. The staff was absolutely unfriendly and provided terrible service. They tried to charge me more than what was advertised, and even when I showed them proof of their mistake, they responded with rude faces and dismissive attitudes.

Both of the female staff members on the evening shift and the manager were unhelpful and made me feel terrible for simply trying to get the correct price. It’s frustrating to deal with such dishonesty and lack of professionalism. Save yourself the trouble and shop elsewhere!

Chintan P.

❌❌❌🛑🛑🛑Adi a guy and another lady with an unnecessary attitude (Shivani) behaved very badly with us while we show my brother and my bother in law's student id cards and login. Actually we asked for some discount as per mountain warehouse's student discount policy and asked to pay from card as they are students and they generally don't have sufficient funds in their accounts, But they both Adi and Shivani behaved rudely and forced us to pay from their account so I had to transfer some funds to their account and after they paid from their card, So the question is if we have already showed students id and all necessary documents they asked to prove students then why they forced and behaved rudely for no any reason.
And after a lady SHIVANI was laughing on us as she was succeeded to do it. She didn't wear a green belt id cards with her name and when I asked she said I will not show you my name or id, luckily a gentleman at entry provided us her name and I am avle to share my worst experience and a guy ADI doesn't deserve to serve customers, management has to talked to these 2 losers. ❌❌❌🛑🛑🛑

Nasser A.

Hello, I have a note on your branch in the mall, and if the employee’s style is inappropriate and he was speaking in a provocative manner loud. Please look at the subject. Thank you very much.