Close To You Lingerie Ltd - Parksville, British Columbia

Pamela Brophy

I was very impressed with the service I received. I followed up on my order and was responded to promptly and warmly. They actually took the time to track it and give me updates by email. The jacket was everything I expected and I was very happy with my purchase and super satisfied with the wonderful customer service! Will order again for sure.

Ceri Peacey

My least favourite activity is shopping for “support” wear. Denise was my go to person and a great assist, taking measurements and finding what I needed. The price was excellent and the experience uplifting ?. I totally recommend Close to You!

Maureen

Even over Christmas the service was prompt and follow up when one bra did not fit was excellent. While I live in Ontario and they are out of BC I received my order within a week. They have a good variety and are very responsive to questions to ensure you get the right fit. I don't hesitate to recommend this company

Kelli Walsh

Beautiful selection, extremely questionable service.

I came in this past Saturday and was greeted by a very nice employee. I found this really cute pair of shoes to try on. She then informed me they had an additional promo where if you buy two or more items then you get an additional 20% off. So I proceeded to keep looking and ended up finding an additional pair of boots I really liked. I was so excited by my finds. This was my first time in the store and explained I was in town for a curling tournament down the road and was going to go tell all the others at the rink about this great store and left in great spirits.

2 hours later (after I went and showed off my cute new pairs of shoes at the rink) I came back with the rest of my team in tow. The nice employee greeted me again and said “you’re back!” I said yup my team wants to shop now! She also said ya some other lady from the curling club was also just here saying you sent her over and we had a good laugh. My aunt found a really cute pair of boots. I then found a shoe section that I missed in my first round of shopping and said oh! Don’t pay, I may get a 3rd pair. If we pay together we get 20% off! Well the tone from the store changed after I said this. This other woman who works there (I believe is the owner) comes out of nowhere and asks “well are you family?” I was a bit taken aback and was like well why does that matter if I pay for both on my card? But as a matter of fact we are..she’s my aunt (which is true). She said “I guess that counts”. So I’m trying on these other pair of shoes that are unfortunately excluded from the sale due to being a final sale shoe (no problem, I wasn’t 100% sold on those). I then ask to try on a different pair of shoes (that are twice the price of the other pair) to the nicer employee who kindly helps me. While I’m trying those ones on, the owner proceeds to rush my aunt into paying for her pair. I decide I love this second pair and want to buy them. I go up yo the till and was shocked to see my aunt had paid. My aunt looked flustered and apologized. I said wait so now I don’t get 20% off these? (These were $160 shoes and I had already spent $250 earlier, so this would impact my decision to purchase them). The owner then looks at me deadpan and says “I do have a business to keep open and this is a separate transaction with only 1 item” I was so shocked and flabbergasted. This was my 3rd pair of shoes I was buying within 2 hours. I then clarified, “so even though had I found these earlier and bought them with the previous 2 pairs I would have been eligible to received the 20% off AND had my aunt waited and I paid for both of these pairs I would of again been eligible for the 20% off, that can’t be honoured on these shoes? She then said “No”. I then was contemplating about if I want this 3d pair. I really loved them so still bought them but said man that’s really disappointing. Her response was “yup what a shame!”

It left such a sour taste I’m my mouth. Don’t guilt trip me if the promo YOU created is going to cause undo hardship on your business. I gave you a lot of business (over $600 between my aunt a I). It appeared there was tension between this owner and employee. In future, don’t put customers in the middle of it.

Also, highly recommend checking out Walk the Coast in Port Alberni. Similar brands/selection. Great service.

Pat Gauvreau

Had a great experience in the store today. Carol Anne was very helpful finding me something for my “one size fits all- but me” size. She showed me things I didn’t think would fit - but they did, to my surprise. I left the store with some nice tops and a lovely pair of shoes. Thanks very much for your patience Carol Anne. I’ll definitely be coming back.
Pat G

Melanie Harris

I ordered some Tommy Bahama t-shirts online from Close To You Boutique in Parksville and absolutely love them! Nice material and great quality. Sandy was very helpful, offered options, and processed my order quickly. I highly recommend shopping at this store.

Peggy Zacharias

I had the privlege of meeting darling Sandy and her staff Brenda, Denise and Lynda! What lovely, lovely gals! All the gals were so helpful in every area of the shop! I spent over $600 and there was so much more i wanted, but i will do some online shopping, as my suitcase wasnt large enough to take more back to my home in Wpg. Crazy me i came with 2 carryons!!!
I highly recommend this wonderful Boutique! Thank you smashing Sandy and gorgeous gals!

Kelly Reil

Was super happy to receive my Clarence black leather sneakers PLUS a personal note (nice touch). I’ve own 3 pair of these sneakers before I like them so much!! Quick delivery as well was appreciated!!