Pilkey Auto Sales, Service & Speed - Mount Brydges, Ontario

Mel Koopman

@Jo Soetemans (and husband)
As the technician in question, I tried to step back and leave things alone but clearly you are angry and trying to let everyone know about it. I believe your story lacks many critical details but I’m not here to debate that.
While I regret losing my cool with Jo’s husband, he had no right to be rude to us and call me a liar. I don’t know what communication transpired between my employer and yourself since I wasn’t part of that conversation, so I can’t speak to that here.
I am always polite and professional to all customers – unless they become arrogant and rude.
And when they call me a liar – well, that’s a customer I don’t need.
The problem with Google is that you can say any story you want and people will read it and regard it as true. My track record speaks for itself. I am very good at what I do. If you read the Google reviews, you will find very few negative comments about my service work. I wish you could speak to the many people, whose vehicles I service, who are not here on Google.
As a small-town repair facility, we are also a small business meaning that I am juggling 10-12 customers each day with only one other staff member to assist. There are some days it is challenging to complete all the work and last Friday was one of those days.
I am sorry for your experience, but I think you will find the quality of work we were able to complete very good. If you truly want to resolve this instead of spouting off on the internet – come and see me. 22440 Adelaide Rd, M-F. 8-5.

Natalie Coles

The car they sold us was a complete p.o.s. The amount of work we have had to have done since purchasing our vehicle is wild - the issues started with a week of purchase date and continued consistantly for months. Add in the absolutely atrocious customer service and we would never return or recommend.

Responding to the owners comment here because I would not waste time creating a new response to them:
My husband purchased the vehicle which is why you cannot find my name in your records. I stand by my original comment - horrible cars, even worse service.

DO NOT RECOMMEND

Brandon Ouellette

Purchased my 2012 Fiat 500 Abarth here. Owner held onto the car with deposit for over a month while I sorted out the finances for the car, something I could not nor would have expected anyone in the business to do. Over and above what is expected. Finances sorted, finished the transaction, brought the car home. Incredibly pleasant to deal with. Some months down the road, the car developed some issues, such as reverse lights staying on, and required a switch to be replaced deep down near the transmission, as well as a electronic hatch release in the rear - contacted Pilkey’s, they repaired at no cost to me. I will continue to visit them and their repair shop as I view them as both dependable and trustworthy. Highly recommend.

Pino DiGirolamo

Sold me a nice looking classic truck but what a p.o.s. both the father and son are rip off artists. The emgine was garbage, the gront suspension and steering is downright dangerous, the rear end is pieced together from different parts from different vehicles. I could go on and on but I'm going to say....if your looking for a classic...go elsewhere Pilkey is not a good dealership.

Mista Jay

I had an issue with my '64 Ford Fairlane and Wayne and the service crew found the problem and fixed it quickly.
They also found a couple other issues and fixed them and recommend a few things to improve performance.
It's really good to have a place to take a classic car, that knows what they're doing.
Great service!

Dave Franks

Brought a 1971 GMC from Wayne.
Perfect transaction, Wayne was honest about the truck, he stayed open for me to arrive and got the temporary permit so I could drive back (four hours)
Very pleased with the service, professionalism and taking care of my needs by phone, email and text.
Would recommend this dealership especially Wayne for future purchases of vehicles.
Thanks again

Brandon B

Pilkey’s has been the absolute best! They by far exceeded my expectations. I will ONLY go to Pilkey’s for all my Auto services from here on

Ben Amos

This family run dealership in small town Mount Brydges is awesome. The staff are all friendly and helpful. They will sell you the car you want, at a very reasonable price, with a smile and handshake thrown in for free!

Forget the big chain dealerships in bigger cities. For an easy and stress-free vehicle buying experience, this is the place to go.

Thanks Wayne and Erin, for the great deal on a good car!