Popular Pooch Daycare - Morinville, Alberta

Gunner M. H.

In the spring of this year I brought my dog to this daycare. I wanted to get him at least one full day of social play with other dogs during the week. I informed the owner at that time that I specifically wanted him to have a social interaction and stimulation while attending. I specified that I wanted to know if he had any questionable behaviour the moment it happened. Every day we picked him up we asked how he behaved. And every day we were told he was perfect and so well behaved. We were told he has a lot of energy but that he was such a good dog. I was informed by the new owner of this business that it was “common practice” to isolate my dog every day. She asked her employee why they were doing this and the employee said that my dog did not get along with the others. I wish I would have been informed of this earlier! I would have like to have my dog see a specialist immediately. Instead I paid for months to have him punished. He had to spend the day listening to the other dogs playing. This is the exact opposite of what I wanted. It even states it on the waiver I signed. The waiver mentioned that they may use a number of calming techniques and that isolation would be a last resort. But every day? Surely contacting me about his behaviour should have been a option. They have no incident reports or documentation as to why they did this to him. I really feel that I should get my money back. The waiver does not state that they can charge me for services that were the complete opposite of what I requested. The new owner has been hard to deal with. She has been extremely sarcastic and condescending in our correspondence. She has even responded with a list of smelling and grammar mistakes I have made. ( I know I suck at typing on my phone!) Totally not the issue! She mention that it is my responsibility to track down the previous owner to get my refund and that it is not her problem. But I gave my money to popular pooch daycare. That’s where my money is. I’m getting my dog some professional help. I wish I could have done it months ago when the problem occurred. This has been a nightmare. I wish I never considered this daycare.