Video 99 - Napanee, Ontario

Cindy V.

Owner very rude she was on phone speaking her language. Ignored me took my $20 I didn’t ask what change I wanted. Handed me $20 in loonie I said that is not what I want. I want $5 in change. She then decided maybe she should put down the phone then said you want quarters .. ? Boy all ready had stuff in washer or I would have left. I hardly ever have used a laundry mat. I definitely not coming to this one if I ever need the service again.

Jacqueline W.

I had to take my laundry in today as my washer was broken and I needed laundry done ASAP. I took it in at 12noon and asked if she could have it all done by 3:30 pm. She said no worries and when Ishowed up at 3:30 pm it was all done and folded beautifully! The The lady was so friendly and her price was very reasonable! I will definitely go back again. Thank you

said

Courtney S.

My husband and I use their laundry mat once a week. Today my husband took our laundry (a lot more then we usually do, because we washed everything) to be dried like he does every Sunday. He put in enough time for 50 mins and used 7 machines. When he got back to get our laundry 2 of the machines had not dried our clothes at all. The clothes weren't even warm. When he went to talk to the owner about it the owner claimed he didn't know of the issue and refused to give him back our money so my husband could put the clothes in a dryers that worked. Heres the kicker even if he didn't know about the machine not working and even if he didn't believe my husband they have cameras! He could have checked them. Don't go here unless you want to be ripped off. It's pretty sad the owner is so money greedy he won't make a problem better for $5.

Rob W.

Laundry has lots of washers and dryers. Usually clean and not too busy. People are not real friendly. Still have new movies to rent.

Milk C.

As far as convenience stores go this place has a lot of variety plus nothing is overpriced and everything seems to be kept clean but don't expect conversation from the current clerk. (Which to me is a good thing when I just want to grab whatever and go.)

Sally P.

We usually rent on the days when you rent two get one free. Good selection of movies. Prices aren't too bad with the deal. Not my first rental choice but we do rent.

Adam C.

Went in to buy an item. Brought it to the counter, the lady working didn't even say hi. Rang in as $4.50, she changed it to $5.50 and told me i would need to pay $5.50.

Sam C.

Was not pleased with the costumer service throughout my visit today. The owner was very rude and unpleasant when I had issues with a washer.