Pringle Ford - Napanee, Ontario

Jason H.

Absolutely Outstanding Experience!
This marks the fourth vehicle I've purchased from Pringle Ford, and once again, John, Mark, and Larry delivered nothing short of excellence. Their clear, consistent communication, genuine honesty, and unwavering commitment to top-tier customer service make every interaction a pleasure. It's rare to find a team so dedicated to making the car-buying process smooth, transparent, and even enjoyable. Additionally, Travis and his team in the service dept mirror the experience up front. I can't recommend them highly enough—truly a dealership that earns your trust time and time again.

Brian S.

Recently purchased a New 2024 F150 from Pringle Ford and I couldn't be more satisfied. Dealing with John from Start to Finish was seamless. No high pressure tactics that I encountered at other dealerships. My only regret is not doing business with Pringle Ford in the past.

J S.

Just bought a 2025 Explorer and I couldn’t have had a better experience. Mark was knowledgeable, helpful and honest. The staff were all very welcoming and I would definitely recommend this dealership for your next car purchase, and for all your parts and service needs.

Brendan P.

Well what started as a great experience, turned ugly shortly after thanks to their incompetence

I recently traded in my leased vehicle to purchase a new Ford Bronco from Pringle Ford, working primarily with John and briefly with the owner, Larry. While I tried to negotiate on price, I ultimately accepted their offer because it was the only unit available. That decision was mine. What followed, however, was entirely on them.

I provided everything they asked for—specifically, the official Nissan Canada Finance lease buyout quote, not an estimate, but the actual document they requested. I also submitted trade values from other dealerships, and confirmed multiple times that nothing else was needed from me, especially considering I was driving two hours to pick up the vehicle. Each time, I was reassured everything was handled.

At delivery, both John and Larry reviewed everything, gave the green light, and completed the deal. Then, days later, I was contacted and told I now owed them money—because they failed to complete their part of the process: contacting a Nissan dealership (not Nissan Canada directly) to get the bill of sale and admin fee required for a lease buyout. That step is standard procedure for dealerships, not something the customer is expected to know or handle.

Rather than taking ownership of that oversight, they tried to pass the cost onto me. I had zero involvement in that part of the transaction—and frankly, it’s not my responsibility to manage dealer-to-dealer logistics. After an exhausting back-and-forth, I agreed to split the fee simply to close the chapter.

Let’s be clear:
• I provided every document they asked for, including the exact lease buyout
• I accepted a trade-in offer $500 lower than three other dealers
• I was then expected to pay for a mistake that was entirely theirs
• And they acknowledged, in writing, that they understood my frustration

I have every piece of documentation and proof to support this review. The lack of professionalism, transparency, and accountability was incredibly disappointing.

I hope the $200 they recouped was worth it—because it cost them a customer and any referrals I might’ve offered.

Do better.

Rick D.

I was dealing with Mark at Pringle ford. he was very professional and treated me fantastic. when I had a problem we worked together to solve it. to my surprise they filled the tank with fuel. not something you see often. thanks again for the seamless purchase I love my 2025 tremor.

Amy C.

We purchased our Maverick here and had such a great experience. From start to finish, John was so helpful in navigating the process and made everything very easy. We are so satisfied and would highly recommend looking here for your next vehicle.

Amy M.

I highly recommend Mark and the entire team at Pringle Ford! I made the drive from Thunder Bay to buy a truck locally in my hometown Napanee. I only had a few days to buy a truck and add on some extra accessories, and with the hardworking team at Pringle Ford I was even able to pick it up a day early! Everything went so smooth and they were a pleasure to deal with. Will definitely be getting my next truck here!

Derrick

Asked for rear brakes and rotors before purchase, but he threw in front rotors, an oil change, and filled up the tank before we took it off the lot. Thanks a lot Mark, you're awesome!