Vernon Toyota - Vernon, British Columbia

Jason S.

Out of province buyer looking for a used Toyota SUV. Gen was able to get me into a mint 2018 4Runner Limited. Her and the team went above and beyond to make the sale perfect from picking me up for a test drive, documentation, to providing a loaner vehicle while they made sure my new vehicle was in perfect condition. Thank you Gen and the whole team at Vernon Toyota for making my purchase a great experience.

Chris S.

I got lucky with my new Tacoma, and Gen made it super easy. I never once felt any pressure at Vernon Toyota, and the entire process was slick and transparent. They were flexible on accessories and everything was installed super quick. I've bought many new cars before, but this was the most painless for sure. Everyone who helped me was pleasant, punctual, and made the experience a positive one. 10/10 Gen, would do business again!!

Dylan P.

Thank you to Tyler O’Dwyer for our RAV4 purchase in 2017 and our Highlander purchase in 2024! He was understanding, knowledgeable and dedicated to ensure our vehicle purchases checked all the boxes with a growing family. I would highly recommend speaking with Tyler when you’re searching for a new or pre-owned vehicle as both experiences were wonderful!

Gilda B.

Genevieve at Vernon Toyota provided me with great service, going the extra mile. I appreciate the care that the dealership took to pre-inspect my pre- owned vehicle, their honesty, and willingness to negotiate. I definitely will want to buy a vehicle from them again!

Melissa R.

I was seriously considering purchasing a vehicle from this dealership and even put down a deposit. But when I couldn’t get a mechanic in until a few days after month-end, I was told flat-out: “We can’t move forward unless you close before the end of the month—we’re behind on sales targets.”

Let me be clear: customers are not responsible for your sales quotas. We’re here to buy a reliable vehicle, not help your team hit a number. What should have been a transparent, professional experience turned into a rushed, pressure-filled transaction that prioritized their bottom line over due diligence and customer confidence.

If a dealership can’t stand behind their vehicles long enough to wait for a basic mechanical inspection, that says everything. I won’t be buying here—and I suggest others think twice before doing so either.

Gold L.

I had an amazing experience purchasing my RAV4 at Vernon Toyota, and I can't thank Tyler enough for making the process so smooth and enjoyable! From the moment I walked in, Tyler was extremely professional, knowledgeable, and friendly. He took the time to listen to my needs and helped me choose the perfect vehicle for my lifestyle.

He was transparent throughout the entire process and answered all my questions with patience, which made me feel confident in my decision. The level of customer service provided by Tyler was outstanding, and I never felt pressured into making any decisions.

I highly recommend Tyler and Vernon Toyota to anyone in the market for a new car! Thanks again for such expertise
Thanks

Brian B.

Very Disappointing Experience at Vernon Toyota:

We came in to view a vehicle that, to our surprise, had visible oil issues and the top cover on the motor not installed properly. These issues alone raised serious concerns about the level of inspection and preparation done before showing vehicles to potential buyers. Hoping to find some accountability, we spoke with The General Sales Manager Oliver Orlie directly.
Unfortunately, instead of addressing our concerns, your response only confirmed the dismissiveness we felt throughout the experience. When asked about the oil being low right after an oil change you stated all your vehicles are “always filled between the lines on the dipstick” which is just another blanket dismissal rather than a genuine attempt to address the specific problem we had encountered.
We expected a higher level of professionalism and care – especially from a Toyota dealership. This experience has left us seriously questioning your team’s approach to both vehicle quality and customer service. We hope you take this feedback seriously and use it as an opportunity to improve how customers are treated and how vehicles are prepared.

Anita T.

Our experience purchasing my mom a new RAV4 could not have been better with Gen. She was very professional and knowledgeable and knew exactly what we wanted. Art was also a pleasure to deal with and made the purchase very easy. Thank you Gen and team for a very satisfying experience.