Guys Vac Shop - Brantford, Ontario

LLJ007

Thoroughly disappointed with the service received. $166 dollars wasted on something I thought would come back in relatively better condition than what I received.

My question is, what exactly did my $166 dollars get I’ve attached photos, this is essentially the same way I brought the vacuum in. The only thing I can see that was done was that the air filter was changed. And on that, a quick Amazon check showed I could get a two pack of filters for $40.

I tried to provide some support to a local business during these trying times, but I find that service now a days have taken a turn for the worst. No one cares and no one wants to put in an honest days work for anything anymore which is sad.

Will not recommend and will not return.

***UPDATE****

The owner of Brantford Guys Vac Shop contacted myself shortly after this review was posted. He admitted that it appeared the vacuum was overlooked and the “service” portion was not completed.

He has offered to have the vacuum brought back for a full once over, proper cleaning, and money refunded. This experience has been turned around, and a customer has been kept. Originally a 1 ⭐️ post - changed to a 5 ⭐️ !

Pat E.

Went in with my vacuum (as he suggested) to buy the right bag. Opened up my vac, he saw my filter was dirty. I said it was because the last bag ripped and dirtied my filter. My vac's exterior is immaculate. He complains to me about my filter-that it "dirtied" up his store. There was 2 specs of grit and a tiny piece of dust from my vac- r u kidding me? I politely told him I thought he was way off the mark with his comments over specs of dirt that could have come from my shoe. His arrogance and pandering came thru- will not return, lest my lack of cleanliness may offend him again.

Suzanne D.

Brought in a vacuum purchased 2 plus years ago. Totally stopped working, no power of any kind. Seems the motor was the issue. It was replaced for free. Good service, good experience and not just because it was replaced for free.

Elizabeth L.

very knowledgeable and helpful. has a great selection. however parking is atrocious

Jessica T.

Reached out about having issues with the permanent filter being sucked up and the suction stopping. Emails back and forth seemed nice and professional and willing to help. Only to recieve a phone call having the guy tell us the canister is either bent or the filter metal is bent (my guess the filter metal because it keeps getting sucked up and there are no dents on the canister otherwise we would have taken it back to homedepot which was ourchased in 2020 so not old.enough to warrant a brand new system). He gives us grief about the tape we used to try to get the filter to stay into place saying we shouldnt be doing that (but when you are trying to clean your house and every 2 seconds you plug the hose in it does this you do desparate measures and its tape.... (i sent pics via email)). Only for him then to tell us cana-vac has gone out of business and we should get a whole new canister and service call for a low price of $699.

Didnt offer to try a new filter first which would have obviously been a lot cheaper. All they want to do is up sell and get $$$$ .

Im really sorry I even made contact. And no please do not contact me further to "try to make it right" you have lost that opportinity with the way you handled this less than 10minute conversation.

anton F.

Great service and knowledgeable staff. Excellent location . Will recommend to anyone looking for sales and service

Marbie

Great service. Rad provided great in home
Built in vacumn serviced service.

Donna B.

Went in to get a belt for my vacuum. It was 520 he had done his books already so he gave it to me. I was shocked. Thanks so much for your great service I will be back again. And I will recommend you to other people. Thanks 😊