Brantford Eye Care - Brantford, Ontario

Tris T.

I have to say my recent experience at this clinic was extremely frustrating and unprofessional. Two years ago, when I got my eyes checked here, I was able to get my contact lens prescription without paying any extra fee. This year, I went in for my exam and was told I now had to pay an extra $50 for a “contact lens fitting”—even though I’ve been wearing contacts for years. They claimed I needed a completely different prescription for contacts and that they had to “make sure they fit,” even if I wasn’t buying my lenses from them.

To me, this makes no sense. I didn’t need this so-called fitting before, and my eyes haven’t changed dramatically. It feels like an unnecessary add-on just to charge more money. On top of that, their contact lens prices are about three times more expensive than other places—so of course I’d want to shop elsewhere.

This kind of policy just pushes patients away. Instead of being honest and fair, it seems like they’re prioritizing profit over customer loyalty. I will definitely be taking my business somewhere else.
Would NOT recommend

Shelley F.

I had to share here about the awesome experience I had when purchasing my glasses here. The doctor and staff are very friendly, always acknowledging your arrival and quick to take care of your needs.
Carrie uses her expertise in eye ware to assist in selecting the right frame and colour that best suits you. She is professional and honest, and advises you accordingly (which I really appreciate since I was on my own in the selection process). Carrie is very patient and takes her time explaining the various processes that go into the lenses so that you can make the most informed decision. I really appreciate how friendly, fun and personable she is during the entire experience of selection, processing, picking up of glasses etc. I feel like I came out with the perfect glasses and a new friend. Thanks so much Brantford Eye Care.

Michelle S.

I saw Dr. Adrienne Tong. She found something years ago & got me to a Specialist that led to prescription lens implants. I go wherever she is! She's the best & very thorough & I feel with her, I'm in the best hands. Thank you!

Kim M.

Great eye clinic, great customer service and attention to detail. Staff are always so friendly and helpful. Dr. Bahoshy is the sweetest and always remembers me at each visit and takes the time to answer questions.

morgana R.

The staff was very friendly. When looking to purchase glasses they weren't fawning trying to get me to buy expensive ones. They just gave me the info and let me choose which I like. The Dr. was nice, informative and gave me a review of my eye history and explained every test. Professional and friendly place.

Ollie B.

They are very thorough and concise when the doctor is checking over your eyes and very informative. Provide amazing care for their patients.
The quality of eyewear is also good quality at fair prices. All you need is at one place. No shopping around is needed.

John L.

My wife had an appointment, but had to wait half an hour. According to the receptionist the wait was caused by more than usual customers. What is the point of having an appointment then?!

Customers would lose their appointed time slots if they are this late to an appointment. This business will be losing our business moving forward.

June V.

Everyone was very pleasant informative and respectful. I love the Dr's gentle touch and her way of explaining the health of my eyes
Thank you so much
Nya:weh