Second Chance - Women's Clothing - Oakville, Ontario

I G.

A month ago I was in downtown Oakville with my daughter and I decided to show her the dress I loved at Second Chance to see what she thought. I was told item was NEW not USED so price reflected that( $95 plus tax) . As it was on the pricey side My daughter offered to pay half, we decided to buy it and left very happy. I wore it for a couple of hours that night and next day I decided I would slip in on again, but as I did I noticed there was stitching that was coming undone! As I looked closer I realized dress was altered on both sides below armpits. I called the store immediately, the owner or her daughter did not believe me! I explained over and over again and than told her I would bring it back as soon as I was able to and she could see it for herself.

Once in the store I showed owner and she was shocked, she explained she thought store they got it from had possibly stitched it up for a customer and forgot to take stitches out and she offered to alter it for me herself and have it ready for me in about a weeks time. I felt I had been over charged for item as it was at that point damaged and not wearable, but I loved the dress and didn't want to argue, so agreed and said I will come back when it was ready.

Over a week later I had not heard so I called and was told it was ready. When I got to the store I said hello and an employee retrieved it for me.
I started to take bag and say “I will just try it On to make sure it was ok”. At that point I heard from the back from the owners daughter “You know she is not a seamstress and if its not ok she is not going to fix it again”. I said “Excuse me?” she said “Well she fixed it once for you and she is not going to do it again. so if your not happy you will have to take it elsewhere”. I said asked “Why are you yelling at me I did nothing wrong I just wanted to make sure its ok”. She said “well if its not its not our fault she is not a seamstress “all of this in a super rude and aggressive tone. I said “I was talking to your mother” The mother then proceeded to tell me “I took it in along the same line as it had been taken in so it will be OK”. I was so upset to be treated this way I picked up bag and said “forget it” and left. Once down street a bit and around corner I thought “OMG what just happened!”

I sat out side on a bench and Thought I just payed over $112 for a dress that was damaged and sold at that price because they said it was new! In my opinion altered makes that not new and I was made to feel like the guilty party and this is not right. I called store back and said I was just in your store and I didn't appreciate being treated like that at all. The daughter said “Well neither did my mother”, I said “What did I do?” She said “You didn't even thank her for doing the alteration for you and any other store would have charged you for alterations.” I was so shocked and upset that once off the phone I sat and cried and on drive home I thought, wow now I have a dress that cost me over $100 that will only upset me every time I put it on!

I have never in all my 53 years ever been treated with such disrespect! There was no excuse for that behavior and I am in shock by how rude and disrespectful the daughter was. I bought a lovely dress, or so I thought and looking back on it now I wish I had just asked for our money back as it was a lot of money for me. Not sure why the daughter thought it was a favor to me to alter it, there should have been no need to alter it in the first place. I also the one who also had take two hours over the two trips to and from home to get the dress I payed for, yet as you see in photos below its certainly not a very good job and will need for someone to fix it before it’s worn! Very disappointed!

Darcy G.

Love this place I’ve gotten some great designer items at an awesome price over the last 3 years! Great customer service as well.

Natasha H.

I found an incredible bag in pristine condition at such a great price here! Before making this purchase, I've been to the store many times before and they have such a great selection and range of different items and at different prices. Thank you also for enforcing safety measures at the store during COVID, your customers appreciate it. If you're in downtown Oakville, Second Chance is always worth checking out!

B B.

Just bought a DIOR purse and its like new! Half the retail price!! Came with all the tags and original storage bag. The three ladies in the store today were so nice to us. They greeted us and were so helpful. I cant wait to go back again. Sept 19, 2018.

Cynthia C.

A lovely shopping experience located in downtown Oakville, designer clothing on trend at affordable prices. Staff are friendly and helpful to assist you should you need help in finding something special. Love that they follow the health and safety protocols set out by public health for COVID-19 safety. Always look forward to stopping in to the store to find that special something or just to say hello. Thanks Second Chance for a great store.

stella C.

I was disgusted with the greeting I received at your store Friday September 18th. I was asked to replace the mingle mask I was wearing by an employee who was outside. Before entering I replaced the mask requested. However as I entered the store the mask needed to be adjusted and as I was fixing it I was verbally abused by one of your employees who was extremely rude and condescending. She was giving us a lecture on by-laws. Interestingly we were in several stores and a restaurant in Oakville and were greeted cordially with no discrimination and the masks were considered suitable. I was with a friend who was equally offended and embarrassed and we both left immediately. I have been a fairly regular client and drive from Niagara on the Lake to your store. I have a collection of high end designer handbags (LV, Chanel, Dior etc) the purpose of my visit was to discuss consigning them with you. I am afraid I will take my business to Toronto.

anne G.

I shop at Second Chance as often as I can. The women at the shop are helpful, caring and genuinely honest. I am truly happy that they have opened their boutique and are providing great service to the community of Oakville.
I am so thankful that they are taking the initiative to protect themselves as well as their customers in regards to COVID-19. Kudos to you ladies!!!

BoBo B.

Great consignment shop in Oakville! Run by a family (i'm presuming) and they are very warm and welcoming. Found an amazing amber pendant at their store and couldn't be more thrilled about it! Definitely recommend checking out if you're in the area.