Swarovski Store Oshawa Centre - Oshawa, Ontario

Harishan K.

Purchased an item and was told I could return it with the gift receipt within 14 days. I went back within the 14 days with my gift receipt but they told me I could not return it only an exchange or store credit. I was misinformed and now I am stuck with this item. I called customer service and they could barely help either, asked if they got my email or phone number which they also did not ask for so there’s no record. Even though I have the original payment method with bank statements proving everything nothing could be done.

Iqbal S.

Amina provided exceptional service at the Swarovski store! Her kindness and expertise made my visit a pleasure. The manager was great as well. Such a dedicated and friendly team, and they truly made my visit special. I will definitely be returning.

Rida H.

Spent almost $1,000 within a week which included an online purchase as well as in store when I went to pick up my order. When I went back to ask if I can get 2 bags (as a couple of the items were gifts), I was refused and was told to spend $5 each bag. I would’ve received bags no charge if I had purchased the items in store. What is the difference if I purchased them online but picked up in store. What kind of customer service is this especially for how much I just spent? Penny pinching for bags. Absolutely ridiculous and shameful. You sell items that are listed for thousands and thousands of dollars but can’t offer a paying customer regular bags at no charge that probably cost literal cents for you guys. lol wow

Damian R.

I recently had an amazing experience with Mackenzie and Ameena a couple of weeks ago with buying a ring and necklace for my girlfriend, they were both extremely helpful and patient while I picked out what I wanted.

I would definitely recommend the store and the ladies that helped out!!! Amazing experience!!

Scale T. F.

We had an Amazing Experience at this Store. I am So Sorry that I forgot to ask the name of the Sales Rep at that time, Hoping Swarovski Finds out and appreciates that Sales Rep Girl.
So, I bought the Necklace in the Picture for my Wife and We forgot to Take the extender while Packing the Necklace for the Chain and Sales Rep told us it Comes with it. After Finding Out that she Forgot to give us the Extender Sales Rep Actually Ran Behind us in the Oshawa Centre as we had walked a bit far from the Store and Gave us the Extender.

Thank you so much for your efforts in Making our day Special. I really Hope Swarovski Recognizes your efforts.

Will be Back for more Purchasing.

Bhavika P.

I had a disappointing experience at the Swarovski store in Oshawa Center. I was told that they do not offer refunds without proof of purchase, which was frustrating. I’ve visited another branch where they processed a refund without physical proof because I had proof on my mobile. On top of that, they do racism, which made my experience even worse. Seriously, Swarovski has two managers at the same location? They even have it written on their website that if we lose our receipts, they still do refunds. I have also attached the screenshot. Even after providing proof, they didn’t process the refund because of the racism. It feels unfair, especially since I expected better customer service from such a well-known brand. I hope they can improve their view point after this review all customers are valuable, Don’t go at that place you feel worst experience.

Moe M.

Just came home from THEE worst customer services experience of my life. I don’t even know where to begin. The manager at this location (SAMANTHA) was so awful to me & made me feel like I was at her father store. Extremely disrespectful & aggressive as if I’m a nobody. I came in for a return (as I shop ALOT with the company) & miss placed the receipt this time. When I was talking to the associate that cashed me out during my purchaseS ( Anastasia ) & letting her know the situation.. out come miss Samantha telling me she will check the cameras to prove the receipt was given… as if it matters when the reality was I don’t have it. i felt really embarrassed as other shoppers were shopping. Apply that I was “LIEING” when all I said was I don’t have it. She was extremely aggressive & told me that she will ask security to escort me out… using her “power” as a “manager” over a customer. Very very very disappointed in the company. Ask Anastasia how much money i spend. Will never be returning not worth the embarrassment.

GLENN B.

Great customer service I recently sent a message to Swarovski Oshawa Centre asking to reserve an item for me (it was on sale that day). A short time later I received an email saying my request was being worked on. The next day I received another email saying it was available for pickup but it didn't show the sale price. So I called and spoke to Ameena she said the sale was yesterday but she understood that I had put the request in the day before. She then said that she would like to talk to her manager and would get back to me. A short time later Ameena called me back and said that she had talked to the manager and would honor the sale price. I thanked her for showing great customer service. Swarovski Oshawa Centre is very lucky to have a great employee