Ahmed B. A.
1/5
Completely misled by Toyota Ancaster â would strongly advise others to be cautious.
As a doctor who recently moved to Canada, I trusted this dealership to be transparent and honest â especially since I donât have deep knowledge about vehicles. Unfortunately, that trust was completely misplaced.
I purchased a 2016 RAV4 based on the assurance from Kyle (the salesperson) that the car had no rust and had been rust-proofed. I asked specifically about rust, and this was clearly denied. After taking delivery, I discovered significant rust on the roof, boot, doors, and other visible areas â far beyond what can be called normal wear for a 9-year-old car.
When I raised this with Mr. Azhan Sheikh, the Sales Manager, I was told they could just "use a paint pen" to cover it up â a completely inadequate and dismissive response. I even wrote to Mr. Darren Moore, the General Manager, but received no action or concern.
The rust was discovered within just seven days of delivery. On one hand, the dealership claims it's "normal wear and tear" â yet if that were truly the case, why are they unwilling to take the vehicle back? The answer is simple: because itâs not normal.
They misled me during the sale, and now, rather than doing the right thing, they are choosing to dismiss my concerns over a few thousand dollars. Itâs deeply disappointing to see a dealership compromise its integrity for such a small amount.
Despite my willingness to return the vehicle or exchange the car or select something else from their inventory within my budget, they refused to take responsibility or offer any resolution. The attitude changed completely the moment the sale was done. They are not transparent, not customer-focused, and definitely not credible.
I will be filing formal complaints with OMVIC and the Ministry of Transportation (MTO), as I believe this is a clear case of misrepresentation. It is a shame that a dealership of this size and reputation operates in this manner.
I strongly caution anyone considering doing business with Toyota Ancaster â especially if you're relying on them for honest guidance.
Would give them minus rating if I could.
â Dr. Ahmed Akhtar
To your reply.
So essentially, youâre putting rusted cars up for sale without informing customers, and if they don't notice, it becomes their problemâyou take no responsibility. You're saying the car just needs to pass a basic safety check, and that's enough to sell it? In that case, whatâs the benefit of buying from a dealership at all? Might as well go to a private seller or a small dealer and pay less.
Thatâs exactly my point. Either this is being done intentionally, or your technicians aren't thorough enough to catch these issues. On top of that, the communication was extremely poorâno returned calls or messages. I have enough evidence to expose the real practices of this management.
You were quick to respond when it came to selling the car, but once an issue came up after the sale, there was complete silence. That says a lot.
You don't even have the confidence to take the car back, because deep down you know no one else would buy itâunless, of course, they made the mistake of trusting you like I did. And once that trust is broken, that's it.
