Anderson's Your Independent Grocer Carleton Place - Carleton Place, Ontario

Liam B.

I just have to say—Isaac from the seafood department at Independent is an absolute gem! Every time I visit, he goes above and beyond to make sure everything is fresh, beautifully presented, and served with a smile. You can tell he really takes pride in his work—his knowledge about seafood is top-notch, and he’s always happy to offer cooking tips or recommend the best catch of the day.
Beyond his skills, Isaac is just genuinely one of the nicest people you’ll meet. He’s dependable, hardworking, and has that kind of positive energy that makes your day a little brighter. You can tell he truly cares about his customers and his coworkers alike.
And let’s not forget—it has to be said—Isaac is a good boy. A very good boy. 🐟👏
If you ever need quality seafood and stellar service with a friendly face, go see Isaac at Independent. You’ll walk away smiling (and probably with something delicious for dinner)!

Judy B.

Celery bought this am. Rotten inside.
Very disappointed that produce isn't checked more by store. I don't appreciate paying for wrotten food!
Produce terrible, prices are exhorbent..time to shop elsewhere. You've lost my business.
Meats on sale usually gone within a day.

Donna M.

I was back at this store again recently and, unfortunately, had another rude encounter with an employee in a different department. This, combined with a similar experience the day before, has made me decide to write this review.

Last night, at 8:53 p.m., seven minutes before closing, I was approached by a cashier who told me the store was “closed.” I’ve always understood this store to close at 9 p.m., so hearing that it was “closed” before the actual closing time felt both incorrect and unnecessarily abrupt. Throughout my interactions with her, the only thing she said to me was “we’re closed,” with no effort to be helpful or professional.

Later, when I had issues at self-checkout with my PC Optimum offers not applying, the same woman — who wasn’t even the self-checkout attendant, responded again with, “we’re closed,” when I asked if the transaction could be voided a second time. Only after that did she add, “but you can try it one more time.” Her tone was cold, curt, and dismissive. On my third attempt, the offer finally went through, but the entire exchange left me feeling harassed out the door rather than treated with any basic courtesy.

To be fair, not all of the staff here are rude, I have had some very kind and helpful interactions in the past. However, I’ve also dealt with staff who were cold, brash, and dismissive in a way that felt unprofessional and disrespectful. Those negative interactions stand out so much that they’ve made me feel very reluctant to shop at this location at all.

It’s disappointing, because customer service plays such a big role in the overall shopping experience, and consistent rudeness from certain employees really takes away from the store.

V M.

The store's meats department is continuously becoming one of the worst. It makes me think twice if to go for weekly groceries to the store.

The choice is poor. Beef and chicken meat is not looking fresh with very limited choice and high prices.

Attached pictures I took today. You don't need to be a professional butcher to see that yellow spots on the chicken meat and grey spots on the beef meat are screaming to stay away from it.

Lindsay M.

This review is for the bakery. I'm not picky with this stuff whatsoever. But the bakery called me saying their edible ink printer broke., so they had to decorate my baptism cake by hand. Ok whatever, I don't care..they're bakers, I'm sure it'll look fine. Baptism decor is usually white...right? And it's for 2 girls so I said pink trim was fine. Umm lol, I think their cake decorator lacks creativity and maybe common sense? Hot coral pink and yellow for a baptism? Ugliest cake ever. Delicious though!

Stuart S.

Every single time there is a flyer special on meat (especially steak) this store brings in a small quantity the first day, then sells out and doesn’t have any for the remaining 3 days of the sale. When asked they say “we ran out the first day and the warehouse doesn’t have any more”. The Independent in Smith Falls and in Ottawa were never like this. Highest prices and worst selection in town by far. Can’t wait for some competition to open up and put these guys out of business.

Jason M.

ROTTON MEAT!! If I could give a zero to the assistant manager in the meat department and the assistant General manager Graham I would. This was 3:45pm today. They basically laughed at me for being offended by them selling me ROTTON CHICKEN. Also, the elderly lady with nose piercings and bleached blonde hair laughed at me while I was try to speak to management. Disgusting customer service. I would like the owner to reach out to me.

A

Disappointed that no local fruits or vegetables are sold although it is the season. Lots of the US produce in the store when there are local berries, peaches, cucumbers and many other things available in Kanata or Ottawa counterparts. Even less motivation to shop in Carleton Place.