Best Buy Mobile - Vaughan, Ontario

Rach B.

Vend uniquement des téléphones. Boutique trop petite

Francie M.

Recently visited the store with my son. Had an inquiry about some of the plans and promotions available. The two staff members present were very informative, helpful and kind when assisting us. We were able to obtain deals on 4 of our mobile devices. If I hadn't walked in and been open to conversation I would never have met two genuinely caring people. I appreciate your ability to assist us in making informed decisions and walking out happy with all the changes made.

Harjodh S.

I recently (Tuesday around 8pm)had a very unpleasant experience with Best Buy Vaughan mills mall that has left me thoroughly dissatisfied. I reached out for assistance with a simple query, but instead of being met with professionalism and helpfulness, I encountered rude and dismissive behavior from the representative named Soman . He was not only unhelpful but seemed annoyed that I was asking for help in the first place.

The response time was slow, and when I did get through, I was given vague answers with no clear resolution. It was clear that the representative was more interested in rushing me off than actually addressing my concerns.

As a loyal customer, this experience was extremely disappointing and has made me seriously reconsider my future business with Best Buy. Customer service should be about helping and supporting customers, but this interaction felt the exact opposite.

I hope Best Buy Vaughan mills takes these issues seriously and provides more training to their staff on how to handle customers with respect and professionalism. Unfortunately, based on this experience, I cannot recommend their services.

Ess E.

Soham was super helpful and attentive to my needs. He found me an amazing deal and was very patient with questions I had. His colleague was also very nice and brought me water when I was coughing. Lovely gentlemen and I hope they get the recognition they deserve!

Samira Z.

I recently bought a mobile phone from this store because I needed it, but I will never return. The staff were rude when I asked for a discount. I only requested it because another branch had offered one earlier, but by the time I was ready to buy, the stock ran out. When I called customer service, they told me, "If you're unhappy, don’t make a purchase next time." I’ve worked in marketing for a well-known company, so I know what good customer service looks like. This was far from professional, and I wouldn’t recommend this store to anyone.
Honestly, even one star is too much for this place.

Wissam H. G.

Rude staff, you walk in they are whispering and laughing, you aska normal question and they give you attitude with a smart ass answer as if I come from outer space. Very rude staff, if you are wondering why sales at this best buy are bad and why it has no customers, it's the staff you hired.
Never had such an experience with best buy. The South Asian and the African Canadian girl were the rude ones with smart ass answers. Best buy you could definitely higher better if you don't cheap out. You get what you pay for. Also, a best buy customer for 15 years.

Michelle V.

This best buy definitely lead me to believe things on my bill wouldn't change and wouldn't lose anything even the store manager assured me. After seeing my bill and calling my provider being on the phone with them for an hr, my issues were resolved. Never again am i going to that bestbuy to upgrade a phone or my plan again. Watch out

Gursharan K. K.

Sales associates Harman and Soham helped me to get best deal for my new mobile phone with good and cheap plans! Loved there service! Get collection for iphone covers as well. Harman guided me really well. Whenever you wanna get a deal go to Harman or Soham only at Best buy mobile Vaughan Mills