Big Al's Aquarium Supercentres - Vaughan - Vaughan, Ontario

perry K.

I love coming to this location even though I am an hour away. Everybody is very helpful but a big shout out to Tristan who provides the best customer service. He is very patient and knowledgeable. Thank you Tristan for all your help with my new set up. This is definitely my store.

Jessica W.

Very high quality fish and plants at the cheapest price one could possible give! Definitely worth a visit even if you aren’t gonna buy

Ranya F.

great prices, amazing healthy fish, easy to breed, many varieties. And the manager was the kindest he gave us a huge discount of 50 percent off because we had to wait a while! Overall best fish store ever!

Vladimir L.

We bought a betta fish from Big Al’s at the Vaughan location. The staff was very friendly and provided excellent service. They prepared the fish tank and gave clear instructions, all at a reasonable price. I really liked that place.

Angelo D. N.

Awesome store lots of fish selections from live to decor, great prices and weekly deals. Everyone is supper knowledgeable and helpful. It's a great place to go if your new to the aquarium hobby. Cole was a great help with getting us started with our 20 gallon. He was able to answer all our questions and give his expert opinions.

Selma C.

If I could give more than 5 stars I would! We have been to many different locations of Big Als but Vaughan has been the absolute best! The store is extremely clean and well kept. The tanks are well kept and you can see the staff cares for the fish. Customer Service is amazing, all the staff are very helpful and easily answered all our questions. Huge thank you to Andy for helping us out today and being so kind to our children. Even after he was done helping us he made sure to take the time out of his day and took our kids to feed the koi fish. It was such a great experience for our kids and us as well! Highly recommending this location! We will be making the drive from Barrie for all our fish needs!
Thank you Andy for such an amazing experience!

Kirby

The conditions for the betta fish are sad and unethical in tiny round jars with barely any water, no filter, and no heaters. The staff encourage bad care of these fish to unknowing and innocent customers that trust their “expert” sales pitch. The bettas are also of “cheap” quality. Many of the bettas have disfigurements from inbreeding (dying quickly from graphite disease and cataracts). The prices are also expensive compared to smaller and more local fish stores that care for their fish properly instead of for profit. This store purchases low quality fish and sells them for high quality prices compared to other local fish stores.

I saw a family with 2 very young daughters purchase a betta fish in a 0.25 gallon plastic tank with a plastic plant. They then sold the family a bottle of Big Als water conditioner and Big Als bacteria starter. The associate told this family that the betta fish needed bacteria in the water to survive. This is completely false information in order to sell more products that are both useless in efficacy and ethics. It is a business and money is money but a good salesman would convince the family to buy quality products to prolong the life of the fish and keep them invested in the hobby. It is clear that the franchise does not invest in hiring good salespeople and/or educating their clients.

Gabriel J.

They do not honour the prices on their website. When you show up to collect your order, the price will increase. Drove 45 minutes to get my order and the manager would not honour the price on my order. Dishonest store. Awful customer service.