Brew It Boutique - Kanata - Kanata, Ontario

bamy333

Large selection of pods, machines and accessories. Having bought a new Nespresso machine (my first coffee machine), I was appreciative of the help that salesperson, Lianne, gave me in selecting pods, glasses and syrup!! There were only 3 choices for my specific type of machine but there are tons of other types of pods and a mix n match section of single pods!! A wide selection of Syrups (that will last 30 days after opening) are super yummy in coffee!! Located in the Shoppers Drug Mart strip mall (beside Hazeldean Mall)

Nina C.

TLDR: Store sells past “best by” date food items and will kick you out if you point it out.

I went into the Kanata store today (Dec 30, 2024, around noon) intending to purchase a Torani syrup and asked for assistance when I couldn’t find a particular flavour. The employee (or owner, not sure) helped me find it, grabbed one off the shelf for me, and started carrying it to the counter. Knowing they do try to sell things past BB date, I wanted to hold off for a moment because I wanted to check the date on the bottle, but she was clutching it close to her body. Instead, I looked at the other bottles and noticed one at the front had a 2027 date, and the other (behind the one she had grabbed) said 2026. Not too much of a difference but my household goes through them very slowly.

The following is almost word for word our conversation from that point:
Me: Oh, I wanted to grab one with a longer shelf life.
Her: They’re all the same. **red flag: an obvious lie**
Me: Um, I see there are a couple different ones, I think I want one that says 2027.
Her: You can’t buy that one. I have to sell you this first so I don’t have to put them on the blow out counter. **note: if I had found the flavour first, I would have grabbed the 2027 one anyway and taken it to the check out counter myself**
Me: But you have expired ones over there.
Her: Yes that’s why I have to sell you this first.
Me: But you can’t sell expired ones?
Her: Yes I can.
Me: No you can’t?
Her (very aggressively): Get out of my store.

I wasn’t looking to pick a fight, and at that point I didn’t even want to buy anything from there, so I left.

I worked in a retail store that sold food for 6 years and we always pulled past BB dates off the shelves, so I did genuinely think you couldn’t, but it’s possible I just worked for a store that was way more hygienic than this one. I looked into it after, and while it’s not illegal, it sure is unethical and questionable. Furthermore, her behaviour was entirely inappropriate and frankly, suspicious.

I concede it’s her right to ask me to leave if she’d like (which I promptly did without further argument), as is my right to leave this review detailing this troubling and upsetting incident. I was absolutely shocked at her aggressiveness and anger, and how quickly she escalated the conversation. I’ve never in my life been asked to leave a store or been treated that way by customer service. To the employee, if you’re reading this: I’d strongly urge you to find a different line of work, ideally something that doesn’t involve interacting with the general public.

See attached photos of some past BB syrups they try to sell at a (laughable) discount, ranging from 2 months past date to 20 (yes, 20!) months. I should also add that there isn’t clear signage indicating that these products are past date. Some of the worst were: April 2023 (Honey), Jan 2024 (Peanut butter), Feb 2024 (orange), March 2024 (Huckleberry, tangerine) - all visible in the photos.

Lesia

Unbelievable selection of Torani syrups; I don’t even know that many flavours existed! Tons of k-cups to choose from. Really impressed with the selection.

Larry T.

Great selection of coffee pods, mostly Keurig. Many different flavors such as, toffee, apple pie, cinnabon. It's great just to treat yourself for the small things in life, it goes a long way.
Very helpful staff. If you can, pay in cash, otherwise their wifi is super slow to connect for processing.

Niles T.

Superb selection of coffee pods, accessories, and other related items. With friendly and upbeat service to match, these guys always have my coffee fix covered. Almost too many varieties of coffee to choose from - plan to spend a bit of time to browse when you come in for the first time!

Grant B.

This is our new source for Canadian-produced Keurig coffee pods, replacing the American ones we used to buy at the grocery store.

rakaraven

I discovered this gem after an appointment in Kanata (I am a Barrhavenite.)
It was just in the nick of time as my local farmboy just recently stopped selling individual k-cups for my Keurig... sad ) :
Brew it Boutique has an amazing selection of kcups as well some other pods brands. They carry brewers, syrups, loose tea, whole and ground beans and all from just about every company that's in the game. The bulk K cups are laid out beautifully as you journey through light roast, medium and dark, then decaf. Then the wall continues to flavoured java selections, then ciders, cappuccinos and hot chocolates. Oh my!
There is a nice little coffee counter at the back where you can have a cup brewed up for you and donate to a local charity.
What's not to love? 5 plus caffeine happy stars!!!!

Navi H.

Walking in, you're welcomed by wall to wall variety and friendly staff. This is the spot to live out your coffee sommelier dreams! Just make sure you grab their larger basket, you'll need the space.