Burns Jewellers - Carleton Place, Ontario

Dan D.

My wife got a new Medicalert bracelet at Burns Jewellers in Carleton Place. The people, and the service was so nice. They treated us respectfully and friendly. The engraving is no charge for Medicalert brackets. They had it ready for my wife in 24 hours. She loves her new bracelet. Happy wife, Happy life. Thank you Burns Jewellers.

Sue S.

Extremely disappointed with a simple engraving job on a cleaver. Not only was it not ready at the pre-scheduled pick-up time in Carleton Place, I had to travel to Perth to pick it up. The engraving is extremely small (there was ample surface area to work with) and can only be seen if you turn the blade a certain way. It also has no "depth" to it and would likely rub off after a few washings. It was needed for a special event the same day so I had no choice but to take it with me. I will have it redone somewhere else (they should have no trouble erasing the poorly-done inscription). Major FAIL Burns! I must say, however, that the sales person in the Carleton Place location (I didn't catch his name) was very helpful, pleasant and professional and this is no reflection on him as he wasn't the one who did the engraving.

A picture of the engraved cleaver is below .. if you look really hard, you can barely make out some writing ..

Catherine P.

Today I walked into Burns Jewellers with a pin coming out of the link of my Raymond Weil Swiss watch. As it is a brand Burns does not sell, I didn’t hold out much hope it could be fixed.
The Manager took it into the back and was able to screw the pin back in. She did not take any remuneration for doing this, and she also gave me a cleaning cloth for my watch. I was very impressed with the service.
I was also pleased to see a nice selection of Canadian diamonds, which will not be available much longer as they’re closing the diamond mines in the Northwest Territories.
Great service, nice selection. You can’t ask for more.

daren A.

Tom and his team are phenomenal. Always a delight to work with such an experienced team. Whether buying for myself or someone else they always take the time to find exactly what you’re looking for.
Customer service, stock and pricing can’t be beat.

Norm B.

The employees of the store deserve kudos for sure. Helped me goes through the process to attend to my jewelry issues. With positive results in writing. Very much appreciated the assistance and highly recommend this Jewelry store to anyone having the need to repair or purchase jewlerly.

Blake B.

Always a great experience at Burns. Had an ongoing issue with a watch warranty and Tom made sure I was happy! Small town service is always better.

Kris K.

I had purchased a necklace for my granddaughter’s sweet 16 on February 1st. Normally to do repairs and adjustments it can take 2-3 weeks but they got it done for me in 2 days. Plenty of time to get it to her for her special day. As usual a wonderful experience!

Shannon D.

Had the clasps adjusted on my engagement ring. Within a week or so having received my ring back, the welding had snapped and my diamond fell off entirely. Was told by staff that they would fix it free of charge - this was great. When I came to pick it up, the owner I believe - Tom was so irritated that the staff offered to fix it for free. Didn’t seem to care that my diamond fell off just a week after having picked it up from his store. Even said “the ring isn’t even by us”.