Caesarstone Concord Showroom & Warehouse - Concord, Ontario

Nathalie C.

J’ai acheté un comptoir chez Ikea et leur fournisseur est ceasarstone. Tellement fragile. Écailles à rien pour le prix. On aurait dû me conseiller d’acheter de la vaisselle et coutelleries en plastique. Conseil d’amis ne pas acheter de comptoir de quartz chez Ikea qui eux font affaire chez ceasarstone

Nina I.

I had the most amazing experience with Isabella, today!!! Being Easter Monday I wasn’t sure if the showroom was open. When nobody answered the phone, I assumed the shop was closed, but moments later, I received a call back. I was extremely delighted with Isabella’s kind mannerisms on the phone. In the showroom, she was extremely helpful. I think it says a lot when any place of business has staff who are knowledgeable and helpful. Thank you Isabella!!!

Another bonus, the samples are free and true to the larger slaps who include the colours and veins - so very helpful when trying to decide on the perfect match in natural home lighting.

Diamond S.

I had a great experience with Caesarstone. Nitish was extremely helpful—he provided a sample of the stone and took the time to answer all my questions about using it for my kitchen countertop. His knowledge and friendly approach made the process smooth and easy. Highly recommend!

Anton B.

I absolutely love the atmosphere of the showroom. I was welcomed immediately by the smiling face of Isabella. She showed me around and answered all my questions regarding all the slabs. I love the ambiance as well as the music was relaxing. I felt like I was in a high-end hotel.

Kendall L.

We are extremely disappointed in our Caesarstone countertop. We were told that warm water and soap is all you need to clean but that, and everything else we have tried leaves very noticeable streaks. And because the countertop shows every single fingerprint, smear, water mark or glass ring, you’re constantly having to wipe it. I understand some daily maintenance but this is way beyond that! We also tested water marks, fingerprints etc., as well as cleaning solutions on the sample piece before ordering as we have young kids and were worried about the daily upkeep, and the sample piece performed much better? So we were very surprised and disappointed when we installed the $10,000 countertops in our brand new kitchen and this was what we got! We thought with time it would get better and we would find an easier solution for the streaks and upkeep, but a year later and we absolutely hate it! Swede designed our kitchen and recommended using Caesarstone. Since we had a few other hiccups with the designers, and because it was significantly more than other quartz companies, I went down to the showroom to make sure it was worth it. I had a pleasant experience and thought all the materials looked very high quality. I chatted with the lady in the showroom about what I was choosing between and there were no warnings on what the daily upkeep would include! For reference, we chose sleek concrete 4003. We deeply regret our decision.

Rameez G.

Nitish at Caesarstone supported us throughout the process! From start to finish, he understood the vision and was on a mission to make that come to life! Thanks Nitish for your support and amazing service throughout the install process. Highly recommended!

craig B.

Beautiful product brand new however does not stand up to general use. We have been obsessive in caring for our counter but despite that it is covered in what appear to be smudge marks that cannot be removed. As an example even trying to removed a palm print is impossible. Regret getting this expensive product that is in no way stain resistant no matter how well it is cared for.

Mario T.

Bought and had an IKEA kitchen installed. Caesar Stone measured, cut and installed our countertops. Not only did they cut the kitchen faucet off center, the sink cut out is also too big and we cannot clamp down the sides of the sink to make it flush with the counter top. I’ve been trying to get this dealt with for an over a month now and they keep handing me off to person after person. Worst customer service experience I’ve ever dealt with. Do not use this company!!

Quick Update for everyone. I still have not been able to get a hold of David in the warranty department. I've left 2 voicemails, emails, and my wife has tried calling again. This company will tell you how committed they are to customer service, but just know that its all smoke and mirrors for google reviews.