CARSTAR Concord - Concord, Ontario

Chris D.

Brought my car here after my insurance recommended it to me as one of their “preferred” body shops. The work seems to be done well, however their communication was lacking. I brought the car in, and they stated it would take about 9 days to complete based on initial inspection. However, after those 9 days I tried to contact them and they said it was take longer due to more damage found(understandable). I did not get a call from them, I had to reach out. They stated it would be ready the next week and when the day came around, no update. Again I had to contact them. Long story short my car ended up being there for a month and I was having to reach out multiple times to get updates. Seems to be good quality work however communication with customers lacks.

purpleberry P.

I had a unique issue with my car and reached out for advice on a temporary fix while waiting for certified repairs. Although the service I needed wasn’t something they typically offer, Prasanth went out of his way to assist me all with great professionalism and kindness.

His willingness to go above and beyond reflects exceptional customer care. While this wasn’t a regular service, I truly appreciated his help and the time he took to ensure I could safely drive my car. Thank you, Prasanth!

mike N.

I have been to this Carstar location twice as recommended by my insurance company, to service my Rav4 and both times I had to go back to next day or few days later to have them re-fix part of the work done which was unsatisfactory. Very poor quality of work. High prices.
I do not recommend to have your vehicle serviced at this carstar location.

dee F.

Concord neighbors very good place to have car repairs done. Fast service - friendly - and feel brand new.

Pooja P.

The team at CarStar Concord was incredibly professional and attentive. They took the time to explain the repair process and kept me informed every step of the way. The quality of the work was outstanding – my car looks as good as new! They meticulously repaired and repainted the exterior, addressing every detail with precision and care.

The customer service was exceptional, making me feel valued and respected throughout the entire process.

Bogdan H.

Update: I had another misfortune when my car got into a man made very deep pothole in an "under construction" parking lot, which was covered with water . Carstar Concord fixed the car again to the highest standards. However, They missed on small triangle close to the rear wheel (see the pictures). I missed that too and I only realised the problem several months later. I contacted the company and they fixed the triangle for free, no questions asked. I even got a ride home when I left the car and when I picked it up. Now, if this ins not the perfect service, I don't know what it is. 5*+

Original review: This may be very well be the best car body shop in the entire GTA. Prasanth is a honest manager that gives you fair prices for the work and advises you just to replace what is needed. Very accommodating and turned the whole ordeal of going through a stressful period after an accident almost in a pleasant experience. I highly recommend this place, which I chose based on previous reviews although I had a Carstar Markham near home

Pascale C.

This is what they consider "Paint Matching" and they're appraiser said my insurance wasn't paying for blending, when in fact it's their appraiser that forgot to include it on the quote. They also don't keep you informed of delays and are hard to get on the phone. Would not recommend or use again.

Burak Y.

Insurance company referred. Prasanth is professional and friendly answered all my inquries. Great Service.