Chateau Mountain Sports - Banff, Alberta

Neil S.

The guys at Chateau Mountain Sports were amazing. My son and I hired some ski equipment from the Canmore store. They were very flexible with the rental as we needed an additional day.The guys in store were very polite and very helpful with giving us some advice about the various ski resorts. Many thanks.

Richard M.

Don’t deal with Thomas from this location (Banff) of chateau mountain sports - he directly misled our group of 6 about the return policy and then overcharged us without any discussion. While he clearly lacks any sort of intelligence or critical thinking skills, he is also rude and solely is the reason we will not be renting from here in the future. I have already ensured that my other friends for a trip next weekend will be picking another establishment for rentals. Management will ought to have a serious word with Thomas or risk losing many more customers going forward because of his childish antics.

Jamin H.

Took 2 pairs of skis in for a full tune. They look perfect. Great deal on the work and super friendly staff.

Rich S.

My family went skiing for the first time in our lives this past winter. Sam and the crew at Chateau mountain sports took their time with my family, and I appreciate it. Their shop is super conveniently located inside the Fairmont Banff Springs and the Fairmont Lake Louise. If you are staying at either of these hotels, there is no reason to rent anywhere else. They are a great company.

David S.

I rented skis/boots/poles/helmet for four days of skiing and was very impressed by the staff of Chateau Mountain Sports at the Banff Springs Hotel. They ensured everything was suitable for my ability and that all fit well. The boots they provided were the best fitting ski boots I’ve ever worn - thanks to the staff member’s concern for me and figuring out what would fit my feet perfectly. Staff were helpful, all around, also professional and friendly. I would definitely rent from them next time. It’s nice to see a well-managed store with dedicated and knowledgeable staff! Well done everyone and thank you!

Christian C.

We got great service and the price was reasonable. Very convenient when you're staying at the Banff Springs hotel.

gracia T.

Most reliable and amazing customer service I have ever experienced. I wish I could give more than five stars for the above and beyond service we received from the staff. We biked to Banff from Canmore, on our way back my sister damaged her bike. The staff at chateau mountain sport dove all the way to banff to help us resolve the issue. I would highly recommend this place to anyone because they care greatly about their customers.

Simon C.

Amazing Service!

Rented snowboards and boots here for a trip and left a little late which wouldve gotten us past the closing time… but the STAFF, Martin and Jordan, were amazing 💯 we called in that we were going to be late and the boys held it down and waited for us. Sam, if youre reading this, you gotta give them a promotion, a raise, or an all-inclusive resort stay in Mexico. Cant say anything more than a great iob all around 🙌🏽