Cole Haan Outlet - Vaughan, Ontario

Rachelle L.

Somewhat decent customer service but most of the male staff are just standing around and finally after 10 minutes a lady staff came and offered help. She did helped me but a lot leg work was already done by yours truly. I bought Women’s Grand oxford and the only reason I shop at Cole Haan is because they carry my size 5 and there’s always a sale here like today the oxford I want is on sale.

Stephen A.

Stopped in to pick up new shoes. Customer service here is simply wonderful. Courteous, polite, helpful. No pressure. No hovering. A great experience. Thanks to Zulf for all the help.

Navneet K. B.

Harbir and Zulf provided us the best service ever at Colehaan Vaughn mills tonight, team was so co-operative, professional and wonderful. Words are less to describe how amazing our experience was buying the right shoes and related products. Havn’t had this kinda service in a while

John K.

Found the perfect pair of winter books Ricardo was awesome and out of all the stores I went to he gave the best customer service. Thank you

Salma F.

I had an incredibly disappointing experience at the Cole Haan store in Vaughan Mills. The salesperson was unhelpful and kept changing his story. I found a pair of shoes marked at $59.99, took a picture, and sent it to my sister. Later, the sign was changed to show an extra 20% off. When I inquired about the discount, the salesperson claimed the shoes were actually $79.99 with 20% off. I patiently asked him to honor the price I saw and showed him the picture. He responded that mistakes happen and someone must have put the sign there by mistake. I asked him to honor the $59.99 price, but he refused and kept changing his story. Despite explaining that Cole Haan is a well-known brand that should uphold its pricing, he didn’t accept it and ended the conversation by saying he couldn’t do anything about it. Very bad customer service. I won’t be returning to this store.

I hope the Cole Haan brand can address this issue. Otherwise, the integrity of the brand will be in question.

Ghazal M.

I recently visited this store with the intention of purchasing a new pair of shoes. My purpose for going to the mall was specifically to check out Cole Haan for a pair of sandals. The store has a wonderful selection and is very well-organized. However, I encountered an issue with an unpleasant odor in the vicinity, which made it difficult for me to stay and browse.

I'm sure this was an unusual occurrence, but I wanted to bring it to the management's attention so that future visits can be more enjoyable for everyone. It might be helpful for the management to remind staff about personal hygiene practices to ensure a comfortable shopping experience for all customers.

Sepid H.

It is pitiful to see my favourite brand downgraded in this way due to bad staffing and lack of customer service... I used to enjoy my visits in this particular store but today the staffs' behavior were mind blowing.. the cashier couldn't stop chatting with his friend instead of working! And finally when he decided to cash out our item he suggested another color of that shoe in a way that why we chose this color!!! Honestly I never saw such a bad service in Canada before!

Priscilla C.

Excellent Customer Service - Yesterday I went here to check out the small Grand Ambition Bucket Bag in Black and British Tan colours. The lady sales associate provided great customer service and explained to me the difference between their inline/inhouse bags on their official website and the same bags at their outlet store. She knows Cole Haan's products very well which is different from other retailer stores that the sales associates don't know their company and the products. I still prefer to shop at the store because getting a garment, shoes, and bags is not something we can do online. Thank you for your help yesterday! I would definitely come back next time! Meanwhile, this small Grand Ambition Bucket Bag comes with great design and quality leather! Cole Haan is one of my favourite brands!