Eddie Bauer Outlet - Vaughan, Ontario

M

I am absolutely shocked with the experience I had at this store today. If I could rate this 0 stars I would and i’m not the type of person to leave reviews. I went to return a sweater and was sent away because the sweater was “too dirty to be resold”. I tried on the item ONCE in my house for two seconds and I guess a couple of hairs from my head stuck to the sweater and the lady I spoke with pretty much called me a liar when I tried to explain this. The manager julia (blonde short hair) came to me with a disgusted look on her face and a bitter tone and made me pick at the sweater to remove the few hairs on the shirt as she GRILLED me with judgement radiating off of her. The amount of judgement, disrespect, and embarrassment I felt was insane! AND after all that I was still declined a refund!!! I lost respect in the brand after this experience because if that is the type of person who they are ok with managing the store then I have no interest in shopping there.
See the picture below for the sweater that’s “not in resell condition.” INSANE!!

Elisa L.

This location has several products on sale. If you're not picky about the latest greatest then, this is a great place to shop. As an Eddie Bauer member, you can also get rewards and discounts throughout the year. I really like the footwear and hiking gear, which lasts a very long time.

Lavdeep J.

I had a great experience at Eddie Bauer in Vaughan Mills. Manik was incredibly helpful, friendly, and knowledgeable. He made sure I found exactly what I needed for the winter season, and his recommendations were spot on. The store is well-organized, and the overall customer service was excellent. Quality products, reasonable prices, and a smooth shopping experience — I’d definitely recommend this location.

Sean P.

Store doesn’t exist. Eddie Bauer is really good at not letting customers know when they closed their stores. Only one left I Toronto is at Vaughn Mills beside Nike.
Google doesn’t list its location.

Matt A.

So I had some clothes to return. Now, I've returned clothes like 100 times to various stores and had 0 issues ever. But little did I know, this wasn't just any broke store you'd find in any rundown mall. This was eddie bauer. A store so prestigious it makes Gucci look broke. A store whose employees, just by having been accepted to work there, are instantly better than you, and who you should personally bow down to upon entering. Let me tell you all the tale, of me trying to return some jackets at eddie bauer.

I walked into the store and straight to the cash. I politely asked this amazing lady with blonde hair to please return these jackets. This amazing cashier (god bless her) instantly grabbed the jackets off my hands and in the most passive aggressive voice I have ever heard in my entire life said "next time, bring them zipped up". The anger in her voice, that I dared bring my articles unzipped, was so intense I had to check my phone's text messages just to confirm I wasn't caught flirting with her husband the week before. You would think that I personally gave her some terminal disease by spitting on her face based on the unfiltered raw hatred in her voice. And who can blame her? I, a low, measly customer of eddie bauer, hath brought forth upon this highly ranked staff member such an Olympic challenge to zip up a few jackets as part of her job that she signed up to do.

To say I was taken aback by her response would be an understatement. I was speechless. I couldn't believe my mistake. The sheer embarrassment of my actions left me paralyzed. A bead of sweat fell from my head. My blood ran cold. My heart raced. My buttocks clenched. How could I have been so foolish to have slightly inconvenienced this worker, who is being paid to do her job, to do said job? I should have known better. I almost fainted from the sheer embarrassment of having asked such a prestigious individual to please zip up a few jackets, while the store was more void of life than the chernobyl power plant after its nuclear meltdown. I should have known she must have been super busy breathing behind the cash register or something. It's not like I've returned a 100 pieces of clothing before at other stores, and they all offered to zip them up themselves without saying a single word (almost like it's their JOB or something? Idk I'll have to investigate this phenomenon further to confirm)

I then, as a broke college student (and low life eddie bauer customer), asked her how long does she think it would take to process my return? I messed up again. This PINACLE of a customer service employee looked at me like I had just insulted her mother in a call of duty lobby, and she replied in her lovingly passive aggressive voice "Um, how long do credit cards usually take to return money?".

I nearly fell to my knees. Yet again, I had made a fool of myself. I dared ask this Eddie Bauer employee for information regarding an eddie bauer purchase, assuming she would have such information. How in the name of thy Lord did I think that was appropriate? And finally, to truly conclude this absolute climax of a customer service experience, I then sat there, waiting to hear if there was anything else I needed to do to finish my return, and this charming rizzful lady looked up at me, absolutely flabbergasted that I was still actually in the store, and proceeded to ask me "Is there anything else?" in, again, the most aggressive tone of voice an individual could possibly have mustered if they tried. How DARE I was still in the store? Could I not see how busy she was, zipping up jackets? As part of her JOB, THAT SHE IS PAID TO DO?

So please, for those reading this, if you ever plan on returning clothes to eddie bauer with this location, so help your God above you better have that thing folded, don't ask any questions about the return, and include a personal hand written apology to the employee that you are daring to make her do the job she signed up for. You are nothing but a lowlife customer, remember that.

Bill J.

Today I went shopping with my family. A gentleman named Jimmy greeted me and helped my family. He was kind and asked questions for what we were looking for to guide us for the appropriate outerwear. He showed us a few styles and came up to check on us making sure we were alright. He assisted us and explain the features of the jackets. Our shopping was smooth and easy trip at Eddie Bauer. My family ended up buying outerwear jackets for the winter. Will be coming back for sure!

Catherine T.

This has nothing to do with the actual store, but I will never order anything online or purchase from this company ! Been waiting over 3 weeks for an online purchase. They been taking money in and out of my account. Zero tracking number. Contacted customer service and they’re just as useless as Justin Trudeau. And if I want to return, it’s even more work to be completed by the customer. Keep up the great service Eddie.

L L.

Horrible experience with this store. Manager was extremely rude when I tried to return an online purchase that was still in the original packages. They charge to do online returns. She accused me of "yelling at her". I had just drove from the Toronto Premium Outlet mall in Halton to this location. That store is closing and is not doing returns. Nowhere on the website or google does it say that. This manager said regular shoppers would know that and told me she would do me a favour by taking it back. She then waved a return policy sign in my face that was black with tiny white type saying they don't take household goods back. However she sold the item in the store. I used to like Eddie Bauer but after going through this experience I will never ever order from them again. Furthermore I will never shop at the Vaughn location again either. The manager is hostile, rude, and has no customer service skills.