FreshCo Don Mills & Helen Lu - , Ontario

armelle D.

Super magasin de quartier, tout ce qu'il faut, prix très intéressant et surtout personnel très souriant, patient et serviable.👌

Mazi

I’ve visited this store enough times to write a review. While the location is convenient, there are several recurring issues that deserve attention:

On a few occasions, I’ve noticed discrepancies between the advertised discounts and the prices charged at checkout. When I’ve pointed this out, staff often seem unaware and need to send someone to the aisle to verify. As a customer, it’s unreasonable to have to double-check every single price/discount myself, this should be accurate and consistent.

The scales in the meat section have appeared unreliable on a few occasions. I’ve attached a photo showing two nearly identical packages, yet the one on the right is clearly overstated in weight. This kind of inconsistency raises concerns about pricing accuracy.

Not all, but many of the cashiers don’t greet customers or make any effort to be courteous. There’s often no smile, no eye contact, and little to no interaction. While I understand that working in retail can be demanding, a basic level of friendliness and professionalism should still be expected to create a more welcoming environment.

I once purchased a baked item that, upon opening shortly after leaving the store, was already covered in large patches of green mold, despite being well within its printed expiry date. It was clear the mold had developed before I bought it. This raised concerns about food safety and how well items are being checked before being put on the shelf.

Kseniia B.

I express my deep concern about product I saw yesterday. Unacceptable highly offensive racist packaging, how this even appeared on your shelves? There are so many wonderful products and still you choose to sell this company goods.
I appreciate your store and service and couldn’t imagine such situation. I sincerely hope you’ll not ignore it, make investigation and will ban products belonging to a company that dares to place such images on their packaging and infiltrate the shelves of Canadian stores in a country that prides itself on being free, democratic and tolerant.

Jan R. C.

I bought this banana bread about 1 week ago on March 16. Best before date (not expiry) is March 26, 2025. Normally don't keep receipts because its a normal thing to not keep them as you expect your goods to keep at least until the posted date. I noticed mold on March 23rd (3 days before BEST BEFORE DATE). I attempted to get a refund with the same payment method used to buy the groceries. The cashiers and manager refused to provide any refund or assistance since I did not have a physical receipt. They made no attempts to look into their system, kind of just brushed me off and felt really lazy. Extremely disappointed and frustrated and will be formally complaining to the corporation.

Ehab E. R.

The store location is really convenient, in the heart of a large community. The parking space can accommodate the shoppers cars even during the weekend.

The store itself is super clean at all times. The lights are bright, which adds a great benefit to the shopping experience .
The store is well stocked both on the weekends and weekdays. The displays and shelves are always full, containing a vast variety of products.

There’s always deals and rollback for some good products as well.

Personally, and from work experience, I like their produce department. It’s clean, fresh and always stocked.
Associates are friendly and helpful. I also liked their self checkout machines.

Overall I like the store and I really want to thank the workers and their management team.

Saba H.

I usually don’t write reviews, but I wanted to share my experience. I live in the Don Mills and Sheppard neighbourhood and regularly shop for groceries at this location. Unfortunately, I’ve had repeated issues with the quality of some products—especially fruits and nuts.

The fruits are often not fresh, and the nuts sometimes smell and taste bad, likely due to being on the shelves for too long. I twice requested refund because the quality was clearly unacceptable, and the staff kindly processed it without any issues. However, having to return products is frustrating and a waste of time and money.

I hope the store improves its product quality, especially for fresh and perishable items.

Charles

Stores great, produce staff even better! Mo and Taha are great, funny and super helpful young gentleman. They stopped what they were doing on a busy day to help my wife with loading her car with soil! 10/10

elham N.

Yesterday, a 7-year-old boy asked me to buy him a coconut because he wanted to drink coconut milk with a straw. Today, I went to FreshCo and actually bought one for him. My son drank the coconut milk with a straw and said it tasted strange. When we removed the shell, we discovered that half of the coconut was moldy. Now I have to spend time and possibly money to return an item, even though it’s the seller’s responsibility not to sell expired or spoiled products.