Frontrunners Footwear - Victoria, British Columbia

Sara F.

Went in this Saturday. There were two people working and two other customers already there being helped. I patiently waited my turn. One lady working looked overwhelmed so I gave her a big smile and told her I'm in no rush and to take their time. When it was my turn, the lady was helpful with my shoe fitting but seemed annoyed with me... like her having to help me was an annoyance for her rather than what she was there to do. This was then confirmed when I was wanting to make my purchase. She told me to come back on a weekday as they are too busy helping customers on Saturdays to look on the system to see if they can order in my size. There was only one other customer in the store at the time.

I left confused wondering why I wasn't considered a 'customer'. I have a $100 gc that I now don't know what to do with as I do not want to go back into a space where my business is not welcome.

Thomas P.

What a fantastic local store. I've had great experiences at both the Langford and downtown locations. Super helpful and knowledgeable staff who assessed my gait while walking in different pairs of shoes. If you need a good pair of walking or running shoes this is the first place I would check out.

matt G.

My fiance and I went to Frontrunners yesterday in Langford. I have to say I've never had such a great experience at a shoe store. Nico, was the most helpful person when it came to buying shoes In my entire life, no exaggeration. My fiance needed new shoes and he took the time to walk her through many types of shoes. Listened to her needs and helped us for over an hour until we found the right pair for her feet. He was excellent every step of the way. He also helped me with a certain type of insoles. We will defiently be back to see Nico again he was great.

Wil C.

Came in looking for shoes I thought were listed as in stock at this location. The staff I interacted with was rude and seemed completely disinterested in helping me, only wanted me to be out of the store and snickered when I was on my way out. If you live in Langford, just take a trip down the highway and go to any other location.

Linden C.

Fantastic service from Melissa! She really knew her products. I tried on at least 8 shoes before we found the perfect fit. Not only did I get the perfect shoe but I also got a shoe education.

Damon W.

3 staff in store and the best customer service came from there dog, very awkward atmosphere with rude staff. Make sure you know what you want before you go in because if you ask staff anything about the products you won't get an answer.

If you live in langford, just commute to a different location unless you enjoy feeling like your business is unwanted the moment you enter.

I'm excited to hear the automated message from management. Don't shop here 🙂 cheers!

Maryna H.

Got my pair of New Balance within one day.
Thank you for the amazing experience.
Will come back for another one.

Krista S.

I went in looking for new shoes Gesselle was the one who helped me. She gave me multiple options for shoes that she thought would be best for my shoe size and for wearing them for long periods of time. She was extremely helpful I could not have asked for a better experience. Thank you