Goodwill Niagara - Welland, Ontario

Fran B.

I love shopping here! All the staff are friendly. The store manager, Darlene, went completely out of her way to make sure my bag was returned to me when I left it on the floor to try on a coat and forgot it. I appreciate her kindness and this store. It is the cleanest goodwill I've seen and so organized. It's definitely our monthly stop! Thanks again Darlene and Merry Christmas, God bless you!

Laura C.

The prices are no longer so affordable, the staff is very rude, and it doesn’t have a changing room availible.

Ann T.

This particular style had definitely been cleaned up and it's a decent place to shop.

Silvia N.

Expensive, the clothes smell like urine, and the staff is snarky, and rude, and they told us that the new products are priced according to the search they do on internet 😳 No bathrooms, and overall a very bad experience, I'm not shopping here anymore. Oh, and if the overprice is to help with training programs, perhaps you could use it on training your own staff. Rude!!!

Shaun K.

Edit: I'm editing my post to say that the service has taken a complete turn around at this location. I was talked to by the manager and we came to an understanding that the situation was a complete misunderstanding and the store has offered me an apology.

I've been back a few times and have been welcomed back and it has been wonderful. I appreciate that my concerns were met and since I've visited everything has been resolved.

Today I went in to this goodwill with my backpack on my way to work. Upon entering I was told I would have to leave my backpack at the front. I told them no this was my personal property. They said it was a new policy and that I had to or could not look around. I noticed that others had backpacks, purses and large bags and they were not being told that they had to leave theirs at the front. I realized that I was being profiled now because of how I looked. I have shopped and donated at this goodwill for years and will not be going back. Upon leaving the manager asked if I had bought my coat I was holding, my coat that I walked in with. I told her no it was my coat. Worst experience shopping of my life. I can't believe goodwill is treating people that shop there all the time like criminals now.

True T.

Things are organized by colour rather than size. Brand new items, still with tags, priced maybe $5 under the original price. No public washrooms, had to change my toddler in the parking lot. Haven't been here in years, probably won't be back anytime soon..

Melanie H.

The clothing are not organized by size, instead they are organized by color. So I am having to look through absolutely all the kids shirts (infant to teen) just to (maybe) find a size six girls shirt.

When my kids outgrow a size I like to just go buy a bunch of the next size up, but that could take hours to do for all my kids if I'm shopping at this store!

I'm not sure what the reasoning is behind sorting the kids clothing by color, but I'd love to know!

Sarah C.

Went on a seniors day unknowingly but the store was tidy, hygienic, and not dirty or messy in any way. Super friendly staff always warning when they come by with big carts and competitive cheap prices especially in the furniture and housewares. Don’t forget student discount, seniors discount, or SPC. Since there is no tax it’s super easy to round up to donate to their charity!