K & L Auto Sales - North York, Ontario

Asif I.

I purchased a car from this dealer and would NOT recommend them.

After a few miles the car started displaying some major issues, including power steering fail from a big leak and engine oil leaks. I called K&L but they would not fix it, claiming that it was my fault, even though it was within 30 days and the safety should be valid for 36 days.
I took it to a proper licensed BMW specialist mechanic, and he showed me all the issues with the car. It had some temporary botched repairs that the dealer or person who did the safety would definitely have known. They were done just to pass a safety and sell on, the major issues were just hidden.
The proper BMW mechanic said this car should not have passed a safety, there were 3 or 4 major fails. There were several important bolts missing too which are a definite fail (see pictures).
So the Safety certificates given out by K&Ls safety guy are also not worth the paper they are written on. I will report him to the Ministry now.
I've bought over 40 cars in my life and this was a very poor experience, I am disappointed in K&L because they seemed like nice people, but they really screwed me on this, cost me over $3k to fix a car that cost $11k. They knew exactly what they were doing, ripping people off with their crappy cars. Avoid this place.
The reply they give below is full of lies and even more reason to avoid these thieves.

Dan R.

We bought a 2015 Traverse from these guys a year ago and drove it to NS. Car still runs well and we are happy to have been so fortunate.

Alex and everyone there were pleasant with no BS or your stereotypical used car salesman's jive. The fixed what they promised and did the papers properly. A good experience and used car.

Mitchell T.

Complete waste of time. These people truly do not want to sell cars.

I called to try and make an appointment to see and test drive a specific vehicle. I called 4 hours before I was planning on showing up to give them some notice and because I am coming from out of town. I asked if I would need to schedule an appointment to test drive their car and was told I could come in anytime, no appointment needed.

When I got there, the salesman was seemed to be on a very unprofessional phone call. He was yelling, speaking in a sarcastic tone, automatically making me uncomfortable. No action was taken to move the call to a private area.

Not only was the car I inquired about blocked in by about 6 other cars, it was completely dead to the point where the infotainment system wouldn’t even turn on. I asked if I would be able to test drive the car as I made clear I wanted to over the phone, and was told “there is a similar one out front I could test drive”. I made it very clear that I would not be putting money down until I drove the car that I came to see and that I would not be satisfied test driving a “similar car” (the similar car was about 3 trim levels below the one I wanted to buy). The salesman gave me the key to go inspect the inside of the car I came to see and as we were walking towards the car, he left to go make a phone call, making himself unavailable to answer any questions I had.

After looking the dead car over by myself, I returned to the sales office where I went over the service history of the vehicle. Afterwards, I again asked if the car could be test driven so I could move forward with the deposit. I was told by the salesman that I couldn’t test drive the car until I filed a credit application to make sure I could afford the car ($21,000 vehicle) and to prove that I was a serious buyer. I was very frustrated by this, as I have recently test driven cars from two different lots without a credit application. I explained that I was not interested in spending my time proving that I could afford the car through a credit application until they were able to prove that the car was able to turn on. The salesman was very unprofessional, incredibly pushy, and provided no explanation. I had driven 2 hours out of town for this specific car but would not be putting money down (or lowering my credit score by having the lot do a credit check) until I could drive the car, as they had told me over the phone that I could.

This was by far the worst experience I’ve ever had at a car lot. Unprofessional, waste of time, and salesmen who don’t want sales.

Purified B.

Stay away from this place, believe all the bad reviews. It’s like they don’t want to sell cars. Came in to see a car and they just didn’t want to help at all, just stood around me on the phone with someone else. Was still very interested in one of the cars there and wanted to test drive. Was told “no joy rides, this is over $50k.” Not sure how this place is still open and in business.

*Edit*

They even replied to this with a lie, it was not snowing outside and I was 100% set on that car. $10,000 down payment as well. You guys should learn how to do business then maybe you won’t have so many terrible reviews all saying the same thing.

Ori T.

Got my first car here. I spent weeks looking for a car that was in my budget and met all my needs. I found the perfect used car here. It was a bit over my budget but I managed to make it work and Alex and Art were very compromising. Art was extremely professional and even after buying the car when I had a small exhaust and belt issue after the first two weeks he took the car in right away and had the mechanic fix the issue. Didn’t have to pay for the fix. When I bought the car there was a driver side mirror issue which they promised to fix. It took a bit of time because the part was not easy to find, but they eventually got it. Unfortunately the mirror was not the right colour and my only issue was them not willing to paint it for me, as fixing the mirror was part of the deal. But with all the other small things I came in for, the painting was not a big problem and I’m just happy they took care of everything else. Overall, Alex and Art were very professional, and were able to help me every time I came in and right away. I’ll definitely be coming back to them if I need a new car in the future, and will recommend them to my friends. I originally got the recommendation to come to them straight from the Toyota dealership, so if they trust them, so can I. Thanks guys for everything!

Maxine H.

Believe the bad reviews about the mechanic they have in house here. They told me they were going to replace all my brake pads and rotors when I bought my car a few months ago. I just got a safety on the car in my new province and despite being told the rotors were replaced, turns out they weren't!

I called and asked them about this and they told me that unless I had it in writing that K&L were going to replace the rotors, they didn't need to. I didn't think I needed to obtain that cause they were telling me all these improvements they were going to make to the car to try and get me to buy it.

So, if they tell you they're going to do any work on the car before you buy it, don't believe them 🙂 believe the reviews calling them out.

It's also kind of hard to tell if a rotor is new once the "new all season tires" (cheapest tires you can buy, they likely ordered them on amazon) are on the car.

Rajen M.

Bought a 2007 Volvo S60 from K&L. Dealt with a guy called Denys who was very professional and got everything done as per agreement. Car was in good condition for the age and they did the Safety. Would buy a car from them again

Just over 1 year on from my purchase. The car is still going strong.

Jonny B. (. B.

Do not buy a car from these guys!!!! They fake safety in house. I bought a car from this location safety certified with 4 blown shocks and a bad front right hub bearing. DO NOT TRUST OR BUY ANYTHING FROM THIS LOCATION. They do not care about the safety of you or your family. Steer clear of these crooks.
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(Edit): Oh and just so you can't say I'm lying like you did on the other bad reviews. I bought the 2008 buick allure clx (color champagne). And yes I've reported it to OMVIC, since when i did come in to give you a chance to rectify the situation before i report you. You told me you don't care and to take it up with them.
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(Added January, 20. 2019)
I dont like the fact that you can reply to my comment but i can't after you did. And just to be clear. Ive only had this car 2 months not 3. Also i brought it to you 28 days after the purchase date and you told me you dont care and to take it up with OMVIC and the MTO. so you're just lying to make your shop look reputable, so just take the bad reviews and own them since you deserve them.