Ken Shaw Lexus - Toronto, Ontario

Ramesh J.

⭐️⭐️⭐️⭐️⭐️
I had an outstanding experience at Ken Shaw Lexus! From the moment I walked in, I was greeted with warmth and professionalism. The manager was truly exceptional—knowledgeable, attentive, and genuinely committed to making sure everything went smoothly. The staff were incredibly friendly, making me feel welcome and valued throughout the entire process.
Whether you're buying a car, getting service, or just browsing, this dealership sets the gold standard for customer care. I highly recommend Ken Shaw Lexus to anyone looking for a top-tier automotive experience. Thank you for making my visit so memorable!

FARA F.

I had a very disappointing experience with Ken Shaw Lexus and would not recommend this dealership to anyone expecting professional customer service.

Back in mid-December 2023, I visited this dealership and placed a deposit for a vehicle, with the promise that it would arrive in four months. However, after waiting five months, I called to check the status. The salesperson assisting me, Ron, initially answered but, after a couple of calls, started hanging up on me. Frustrated, I contacted the manager, who at least provided an explanation, stating the car was delayed. He also offered to return my deposit, but I decided to continue waiting.

After that conversation, I never received any further updates from anyone at the dealership. Months passed, and no one called to inform me about the status of my order.

Today, on February 5, 2025, I finally decided to go in person to pick up my deposit. When I arrived, Ron pulled my file from his drawer, where it had apparently been sitting untouched for all this time—along with few other files. He admitted that they never followed up with me.

Then, to make things even worse, Ron told me that I couldn’t get my refund today and would need to come back tomorrow or even next Monday because the check wasn’t ready. I told him that after driving 40 minutes to get there, I wasn’t leaving without my refund. Initially, he insisted that it was not possible to issue the check on the spot, but I stood my ground. Eventually, he went into the office, and suddenly, the check was ready.

On top of all that, I really didn’t appreciate that Ron reeked of cigarette smoke after stepping outside for a smoke break. It was unprofessional and added to the already unpleasant experience.

This experience was completely unprofessional and unacceptable, especially from a Lexus dealership, which is supposed to represent high-quality service and customer care. Ignoring customers, failing to follow up, and then making them fight for their own money is beyond disappointing. I expected much better and would not recommend this location, especially dealing with Ron.

Agoth S.

I had a pleasant experience with Ken Shaw lexus. They were very eager to help fix my small problem with the side mirrors. I personally worked with James Lee from service department, he was very nice and friendly. He contacted me right away after parts came in.
I still have a pending service with them because they installed the wrong color of side mirror and so I will have to wait for James to update me about that. Nonetheless, i am absolutely satisfied with their service and would highly recommend James to anyone looking for service advisor.

Muhammad A.

I had a pleasure working with Alex to get my new Lexus. He was very professional with me as well as very patient while we were trying to sort out a deal for the new car. He gave me advice while keeping my best interest in mind. Alex was very reasonable while also quite funny at times as well. It was my first time buying a vehicle and Alex made the entire process easy for me. Furthermore, he was very accommodating with the limited flexibility that I had in my schedule. Overall an amazing experience with Alex and would highly recommend him to anyone looking to buy a Lexus.

Harry L.

Alex Jia is a great sales representative. Helped me get sorted with my trade in and new 2025 IS350. From start to finish had great communication and open transparency regarding my trade in value. Great straight forward guy!

Jacky L.

I had a fantastic experience at Ken Shaw Lexus purchasing a used vehicle as a first-time buyer. From the beginning, the team was incredibly understanding and made me feel at ease with the entire process. They took the time to walk me through all the details, which really helped build my confidence as someone new to car buying.

I especially want to thank Alex, my Product Advisor, who was absolutely outstanding. He was professional, patient, and took great care in explaining everything in detail. He made sure that all of my questions were answered and never rushed me into making any decisions. The car I was interested in was thoroughly inspected, and Alex was completely transparent about its condition, history, and any relevant information I needed to know. That level of honesty and clarity meant a lot to me.

The service was exceptional from start to finish, and I really appreciated how the team prioritized my comfort and understanding over just making a sale. I’m extremely happy with my purchase and would highly recommend Ken Shaw Lexus to anyone, especially if it’s your first time buying a car or if you're considering a used vehicle. Their professionalism and customer care are top-notch.

Ngoc N.

We had a very pleasant experience for purchasing our new vehicle with Ken Shaw Lexus. At the beginning, we just walked in to check for some vehicle models and would check for some more Dealers before making the decision. However, we change our mind when we met Raymond Kan – Adviser who is professional, widen knowledge in vehicle industry and transparency. Raymond showed us some models and explained very informatively for each one. Then we decided to purchase the vehicle from Ken Shaw Lexus. We feel lucky to deal with Raymond because he serves the customer in professional and prompt way and cares for the customer’s beneficiary.

Finally, we are so happy with the vehicle. I really appreciated his kind guidance in using the vehicle and providing us the best service after sales. We would like to recommend Ken Shaw Lexus, especially Raymond for our friends and relatives.

Shawn L.

I received a gift from Ken Shaw Lexus today—it was such a pleasant surprise! Throughout the entire process, Alex made everything so easy and stress-free for me. In the end, I got the perfect SUV. Thank you to Alex