Marco Polo Fashion Boutique and Belrose Inn - Tobermory, Ontario

Megan A.

UPDATE

I reached out to the owner as she requested. We texted back and forth and I expressed that I had no intention of ruining her shops reputation, but I was disappointed that I’d spent $50 on a crop top and it disintegrated.

I did actually attempt to reach out via email but there wasn’t an email on the website months ago when this happened.

I didn’t appreciate the accusatory messages she sent, saying I was trying to ruin her business. She kept trying to guilt me by saying she’s been working long hours and had to find out over coffee this morning that I’d left a negative review. When she was waking up ready to “spread love” today. She kept reiterating I’d left an “awful” review and accusing me of being angry and rude online “bashing” her business.

It felt very emotionally manipulative. I feel that this could have been resolved in a much more mature and respectful way. This is not the customer service I’d expect. I’m a reasonable person and would have been happy to take the review down all together but the owner wasn’t very nice in her texts.

That said, she offered to send an e-transfer and refund me. I let her know that if she wants me to update the review then I’ll accept the e-transfer but that was NEVER my end goal. I just wanted to express my experience and my disappointment in the product I’d bought.

Passive aggressively, the security question was “what do people need?” And the answer was “respect”. I found this also to be unprofessional but am updating the review because at least I got my money back I guess. *

I purchased a shirt here on the weekend. It was very expensive considering it was just a crop tank top. It was $39 plus tax. I wore it out of the store, and I got to the cottage I noticed there was a hole in the side of the shirt. I didn’t want to take it back because the lady was so nice, and thought I’d just sew it. Throughout the day, more little holes appeared. When I took it off, they ripped even more. I realized the material was falling apart in my hands. It literally disintegrated when I went to hand wash it, thinking I’d be sewing the holes later. I didn’t go back as I didn’t have time to. I also fully expected to just sew the hole when I got back home from the weekend. I didn’t think it was worth going back for one hole and bothering the owner over something so small.

I am posting a video, I’m using a few fingers and it’s just falling apart. I’m not even trying to rip it. Just show how crazy it is. I’ve never seen anything like this. It was like moths had eaten at it or something. I was going to email the store but there wasn’t an email on the website. There goes $50…..

Temina M.

I had so much fun in this shop today. I was overwhelmed with the selection of fun and cute clothes. The layout is fun too with that secret room and a room full of fancy hats! Lots of organic fair trade hippy clothes and lots of different flowy beautiful pieces of all kinds. The size selection is great too. I’ve been in so many stores where an XL won’t even nearly fit me and this store has a variety of sizes and styles. I could have spent half a day exploring. I wish i took pictures. Theres clothes and accessories from floor to ceiling and also well organized. Good work! And what a kind shop owner. I didn’t get her name, she was a big help finding what I was interested in. Thank you 🙂

Mathieu M.

My partner and I took a road trip with our dogs and we made a point to check out pet friendly businesses on the main strip. Right from the get-go, they were very accommodating with our dogs, and chatted with us for a bit. Very positive atmosphere, very unique products, very friendly staff. I had no intention of purchasing, but I was really drawn to their sustainable model. Most of their clothes are made from 100% cotton, or hemp (from what I saw), and they made me deviate from my typical wardrobe, and I don't regret it one bit. The items I purchased are very comfortable and high quality. My partner also looks great in the sun dress she picked out. I wish they had an online storefront I could order from. I think they had a website, but their hosting is either expired or down. Would love it if they could get that sorted out and have online ordering so I could give them my money.

Samantha W.

This shop is SO beautiful!!! Lots of clothing selection! Everything is displayed so neatly and the customer service was above and beyond! I found a beautiful dress here that I was able to try on before purchasing!! Would highly recommend!

Ronald L.

my wife and I went in to look around because she just wanted a pair of casual pants in case the weather got cool. the sales lady took her back to try them on and 20 min later the lady had her dressed in a gorgeous new outfit that upon seeing it, i had to buy it for her. koodos to the sales lady, you have a great fashion sense and my wife loves the new outfit.

Yolanda G.

Very disappointed in how Shelley dealt with a legitimate complaint.
A pair of slippers I bought there, which I wore for only a week, started to break down with the finish peeling off. Since I lived too far away to bring them back I sent her an email describing the problem with photos of the shoes. This led to a phone conversation in which she said a refund could not be issued unless I mailed the defective shoes back - which I did.
I heard nothing after that and could not reach her.
She seems very proud that her business has lasted 27 years. Most of her customers are tourists and she can get away with ignoring complaints even if legitimate ones.
SHAME ON SHELLEY.....

pianolady19

I love this boutique. I could gladly work here and be paid in clothes. I always come in for a browse when we're in the area and I rarely leave empty handed. The staff are always very friendly and helpful too.

Christine A.

I booked a montn and a half ahead of time. Although, my reservation was confirmed with a deposit. I wantes to change payment method. Instead of telling me how to come about this, the person responsible told me not to worry and that im all set ans can make payment there. ...my reservation got cancelled. When I contacted them, they admitted to making the mistake and offered me another room, again given my credit card information, got an email back stating they cannot accomodate my request because someone else booked MY room that I reserved in MAY and that they can no longer offer me the alternative. I am a cooperative client that tried to help them find a customer service solution but they clearly do not know what customer service means. I have scheduled my vacation for months and 4 days before I were to drive 9 hours out there, I had to contact them to get this information as they were not as proactive as you would expect to people paying hundreds of dollars for a rundown looking inn.