Marketplace IGA - Kelowna, British Columbia

Don Q.

New to Kelowna, I was actually excited to discover what appeared (at least online) to be a large, impressive IGA within 10 minutes of my new home. Unfortunately, what I instead discovered at this deceivingly modern-looking internet misrepresentation was in reality a comparatively small, horribly stocked grocery store with easily the poorest selection of any IGA (or any grocery store for that matter not located in a rural cottage town). Not only were the dry food shelves poorly stocked, but when I asked an employee in the "meat department" where I could find a simple piece of kelbassa sausage, I was led to a pathetic display containing almost exclusively dubious-looking, fatty "garlic sausages" where I discovered a pathetic, folded weiner-sized piece of kelbassa, the lone brand option available & when I asked where the deli counter was located, I was informed that the store didn't have one!

Obviously disappointed at the shrivelled excuse for a kelbassa sausage, I nevertheless put it in my cart as I was too pressed for time to visit another grocery store. When i got it home and removed the outer plastic, I discovered a frustrating piece of deli meat from which the thin inner plastic covering was all but impossible to remove as it was fully adhered to the sausage & embedded in the uniquely wrinkly surface. After picking the thin frustratingly adhered plastic (and attached sections of meat) off in tiny sections on order to expose something edible, ultimately consuming nearly as much plastic as meat, I gave up and threw the remaining hacked-up disaster in the garbage!

As far as the aisles of dry food were concerned, I've seen far better selection at a stop & shop gas station or a general store in a sparsely-populated rural hamlet!

So much potential, so little substance! (The staff was nice, though; small consolation given the substandard conditions in a disappointing establishment where their courteous service is wasted!)

I am never shopping at this IGA again!

Don Q. (12/17/2024)

BMC D.

I've update my review. Great deli and bakery, best dinner rolls you can find. Yes they are more expensive but their produce is usually top notch they have a better deli than Save on and great service from everyone who works there.

Paulo F.

I had a positive shopping experience at IGA Marketplace. The staff was very friendly and helpful. The fresh produce was top-notch, and the ready-to-eat options in the deli were fantastic. The bakery offered a nice variety of items. What I appreciated the most was that there were no lines at the registers, making the checkout process quick and convenient. The only downside is that it's a bit more expensive compared to other grocery stores.

Sandy S.

Love shopping here. Great prices. Huge variety. I can always find what I am looking for. Kudos to the Produce Dept., and the people who order items that are often difficult to find in most grocery stores. Clean, staff friendly and always a pleasure to go the extra drive to shop here.

Katja O.

Amazing quality of meat and great staff

Jay B.

Great place! Much better than “slave on foods” next door.

Karen J.

Went to the deli at 8:00 pm June 11th. 3 people were behind the counter talking personal business while I stood in plain sight for several minutes until one of them finally came over. He had dark hair and glasses and continued to talk to his co-workers about personal business while serving me. Didn't ask me if I wanted anything else and didn't say another word to me. Just kept talking to his co-workers. I was the only one in the store. I won't be back.

Sarah B.

My husband and I like that there are lots of choices for locally sourced products.