Northern Saunas - Boucherville, Québec

johanne D.

Nous sommes très heureux de notre achat. Service irréprochable de notre représentant Matheo . Réponses rapides à nos messages et interrogations. On a ressenti un réel désir de nous accommoder. À l’aide de leur vidéo et documents, nous l’avons facilement installé nous même.

Francois C.

4 étoiles pour le moment (je ne l’ai pas encore reçu mais je pressens un 5 étoiles). Le processus d’achat est assez simple et Mathéo a su répondre à mes questions et trouver des solutions très rapidement. J’ai hâte de le recevoir! Je l’ai reçu, et malgré un retard (pas vraiment de leur faute) je suis vraiment content. L’installation s’est super bien passée et l’équipe est géniale. Le produit? Wow…

Richard B.

Nous avons hésité avant d'acheter un sauna, mais après plusieurs contacts avec Northern et leur représentant nous avons été convaincu de leur professionalisme. L'installation fût exécuté sans problème et dans les délais prévus. Les bénéfices me font un grand bien et nous aurions dû l'acheter bien avant. Merci à l'équipe Northern

james C.

Superbes produits de grande qualité scandinave.!
Le service est de très bonne qualité.
Je recommande à 100%

Matthew S.

I worked with the team at Northern Saunas on a larger backyard project and couldn't be happier with how it all turned out. Franco helped me out on the sales side and did a great job guiding us to a Patio S Cabin kit. I think we were the first version of this kit so there were lots of questions he helped me think through. Huum unfortunately ran out of our pre-ordered heater but Franco helped guide us to an equivalent that we actually like even more. We also added on some accessories along the way while we waited for delivery (lights, thermometer, hygrometer, etc). Valerie on the customer service side was incredible. I probably have 15 back and forth emails regarding help with everything from direction clarification, to some quirks with how our lighting accessories would function with our sauna controller. The whole team, but specifically Valerie, made this entire, expensive, but amazing experience happen. We have been thrilled with the outcome and use it daily. Thanks so much for all the help. Loving our sauna!

Dave M.

Amazing experience with Valerie at Northern Saunas! She patiently answered all my questions throughout the buying and building experience and helped successfully resolve some concerns I was having after implementation. Awesome post sales support! Would highly recommend.

MJ F.

UPDATED**spoke with the owner and they are working hard to improve my overall satisfaction. Very grateful. I believe that this is a young company, they want to receive feedback and improve. It was not a perfect experience but I would trust this company.

Purchased a cold plunge...arrived 4 months late in disrepair. They wanted me to try to repair it myself. EVERY communication was initiated by me and repsonded by them days later. They only sent delivery updates after my request. Clearly, they purchase the plunges from a thrid party after you order. Very little instructions and feedback to questions. I simply cannot reccommend. Lastly, the few directions on the chiller are for it to be unplugged during use. Most plunges claim the benfit of the water circulating. No answer back on this question. These people do not understand the client experience whatsoever.

Max L.

I haven’t even purchased the sauna/cold plunge combo yet but I can say the service offered by Matheo was outstanding. I asked him a bizilion questions over the phone for over an hour and he was awesome and answered everything. He guided me through my choices and really gave me the confidence that I was making the right purchase. There is zero % chance I will not buy from them. Sur la coche !!