Pet Zone - St. John's, Newfoundland and Labrador

Kandise C.

No prices on cat foods? I asked why and they said would be insane to change the tags every week when the prices change... so you expect me to ask you how much every bag is? No thank you. Globo pet just down the road ( and every other store ) has prices and do price changes daily. 2 people just standing there giggling and doing sweet nothing.. like where would we get the time ! .. nobody wants to ask for every price ... social anxiety . Not a good experience

Ben C.

Pet Zone has been my preferred spot for toys for a while, great selection, no no-brainer. Not too long ago they had some free cat food, I picked up a selection had my dude pick out his favorite flavour. Of course, when I went to go buy a bulk-sized bag of his favorite flavour, I picked up the wrong bag! My cat is super picky and he wouldn't touch this other flavour. This was 100% MY mistake. I called the shop to see if there was anything I could do and they took care of me! Just when I thought customer service was dead. 10/10 to "Lacy".

Greg M.

Friendly, professional and just all around amazing. Great spot to shop!

Cindy M.

Just popped in for some cat urinary specific wet food. (Which they had!! Yay) and saw the cutest rotisserie chicken squeeky!

Sarah M.

Always really helpful and friendly staff. I take my dog there regularly for nail trims with great success. I brought him once to get a new harness and the employee spent a good amount of time making sure it was fitted properly. Two thumbs up.

Meggan D.

Terrible return policy!! Purchased 2 bags of Stella and Chewys treats for my dog. My dogs usually love this brand and I've purchased their raw food and treats for years. When I opened one bag I noticed the treats were extremely hard. My dog had a hard time chewing them, which had never been a problem before. She got sick that night and vomited the treats back up. I returned to the store with the 2 bags of treats and receipt. One bag was unopened and one was opened and missing a couple treats from the bag. I explained my situation to the two associates working that the treats made my dog sick and I wanted a refund for the unopened bag and an exchange for the opened bag. The associate called the manager/owner to ask if they could do the return. I was told that their store policy is no returns allowed. The manager did allow the refund on the unopened bag but would not allow the exchange. I was told to either sell it on Facebook marketplace or "take it up with the distributor because the distributor is more likely to reimburse me than the store". I did reach out to Stella and Chewys and they told me to return to the retailer as I have my receipt and they offer a guarantee to the retailer for reimbursement on returned products that the stores should be upholding. After explaining the situation, Stella and Chewys did say they would mail me a voucher. I had worked in the pet food industry for many years managing a PetValu and I couldn't imagine upholding such a ridiculous policy. I know stores get reimbursed for returns from distributors. I would not shop here again based on the poor customer service. Global Pet Foods on Torbay Rd is a much better option if you want to be valued as a customer. Always had great experiences there.

Raymond F.

I can't say enough good things about Pet Zone on Torbay road. They have the best staff of any pet store in the city. They're always friendly, helpful and knowledgeable. It's not the biggest store in the city but it has everything you'll need to have a happy and healthy doggo. Great staff and great selection.

WOODLAND G.

awesome store, alot of useful health supplies for pets, and they carry quality kibbles and wet foods as well as pre made RAW product. me and my old man Timmy used to love coming here , as well as my senior rescue Coco. the staff are very friendly and helpful when it comes to picking products.

I live in trinity bay, but I still drop in from time to time to scoop up some stuff for my cats!