Petland Fort Saskatchewan - Fort Saskatchewan, Alberta

Natalya H.

Cannot say enough good things about Kyla! She is so knowledgeable, takes the time to educate, and genuinely cares for all the winged, scaled and furry friends. You can tell she loves what she does, and it shows! Thank you 😊

Rachel B.

I'm heartbroken and outraged. There have been a pair of male ferrets there for approx 7 months..just little when they first arrived. Anyone who knows anything about ferrets knows that they are very social creatures and a bonded pair should never be separated. Today, after sharing a cage for that long, being bonded, they seperarted them... I used to he a member of the Alberta Ferret Society for 3 years and have both owned and fostered ferrets and currently own 2 myself right now. They brushed it off as though it will be ok and it's being relocated to a different store with ferrets....it doesn't matter! What abiut the one purchased also! It's so sad that all they obviously care about is a sale as their prices for a pair is also ridiculous hence they were there for so long, otherwise I would have gotten these two babies myself. Good job petland you tore two bonded ferrets apart for sake of a sale. Pet stores should make kt policy that bonded pairs must go together. So sad, this genuinely upsets me I will never shop there again

Ren B.

they had ferrets there, both adult males, bonded and just the cutest. me and my family walk in there and i'm searching for one of them because i only see the one. we found out that they SEPARATED them, i hope they're happy that they made a ferret depressed.

Discovery T. W. E. M.

Went to go get a hamster for my son’s birthday since his previous hamster died. With 40 minutes left to them closing they refused to let me adopt a hamster! My son was crying his eyes out and I feel 40 minutes should have been enough time to do the adoption. I already had everything I needed for the hamster! And I was told the paperwork takes to long, meanwhile I’ve adopted hamsters there before and the paperwork took 5 minutes. He even had a hamster picked out. She wouldn’t even let him pet it for crying out loud. Thx for ruining my son’s birthday, all because you want to go home early! I will not return!

Matthew B.

Very very helpful staff !!! And a huge shout-out to Kyla! She was very helpful in a return that we had to do she went above and beyond did some digging to find a receipt for us. Unfortunately the return had to be done at the Coquitlam BC location with a store manager who was less than willing to help with the situation.

Very impressed with the staff when we're back in Alberta we will definitely be visiting again will be visiting it again

brook G.

Bought a sick rabbit with sniffles they wouldn’t take him in with just a runny nose to the vet now my other bunny has the sniffles now also this is ridiculous

Brianna C.

Called Petland today and got very very poor service by the front cashier named Kim. She was very rude and did not give great customer service at all. Said that I called about 10 times when i called only twice!! Then had the decency to hang up on my boyfriend for my boyfriend calling and asking them to put a small jar of tropical fish flakes at the cash and was rudely helped. On another note, I'm Giving Jaron a very good customer service experience. He was very helpful to get me to order my tank light. His customer service was exceptional, great manners, very nice, and greeted me with a smile when I had my inquiry. The cab driver that i had to go pick up the fish food had the same experience with Kim, she was rude and ignorant to him as well and all he was doing was getting my fish food.

Kerry P.

I always go to these large pet shops expecting the worst. Petland has been a wonderful change in how shops (especially aquarium shops) can actually be. I am an Aquarist and a dog owner. I am very critical of the conditions in any Aquarium shop. The manager of the aquarium area is doing an excellent job and it is a pleasure to be able to deal with her. The entire staff seems cheerful and informative. All of them are interested in things you may know that will help them be effective. I love the store and enjoy shopping there. Make sure you take advantage of Seniors Day, last Thursday of every month.