RONA+ Langford - Victoria, British Columbia

Brady J.

I dealt with Kwai in contract sales and I had the greatest experience ever. Kwai was beyond helpful putting together a quote for me. It was a little confusing as our payment method needed authorization from multiple levels but he was beyond patient and professional. It was ready before I expected and when I came back for pickup it took me all of 5 minutes to grab all my plywood and other materials. It was all packed and ready for me. The materials seem excellent quality and the price was right. Kwai has converted me from your competitor down the road to your company. I hope this gets to him, he was awesome.

Cs D.

I tried to buy display lights at RONA Langford after Tillicum told me it was possible with safe removal. Langford staff said “no,” and when I asked for a manager (Wendy), she was dismissive and condescending. She claimed “policy says no,” even though another RONA does it.
I was willing to wait for safe removal, but she refused and treated my frustration as rudeness. The store was empty, yet she acted like I was bothering her.
Tillicum: 5 stars. Langford: 0 stars.
Inconsistent policies + poor attitude = lost trust.

Sherry B. *. N.

Excellent service at the Langford Rona today. I needed some items for a project, and a nice gentleman named Wayne was super helpful and friendly in assisting me. Apologized profusely for being out of stock of the lag bolts I needed, something that's probably not even in his control. Wayne is a real star.
Louella in the lumber yard checkout was also very nice,and very helpful. Thanks, Louella!
No assistance out in the lumber yard, though. A young employee was working nearby, but never asked if I needed any help. I knew what I wanted and where it was, so it wasn't an issue for me, but it might be for others.
All in all, a great experience today.

Sasi K.

Wonderful experience!!

Staff members were so helpful to find few items I bought. Special thanks to Rick and Lori ❤️. Both of them spent their valuable time and shared exact information about those products which I asked. Would love to visit again!!

Doug L.

I had a range of levels of service today from Langford Store staff, who I approached for assistance with finding the items I was looking for. Overall though, it was good... especially with one of the fellows at the contractors desk... even though I'm not a contractor.

2022-12-21 UPDATE: I needed to purchase steel flatbar and angle iron... so I did some comparison shopping. HomeDepot had the best pricing with decent selection. Lowes had the best selection but pricing was just a bit higher than HomeDepot. CanadianTire had the least amount of selection and the highest prices.

Ronald M.

I went to home Depot to buy a lightbulb and I couldn't find any help for like 30 minutes.
I got so frustrated I left.
My father-in-law recommended Lowe's home improvement. The moment I walked in I got help right away. I tried a few more times and I got the same help everytime.
I can't believe I didn't know about this amazing place.
You have a customer for life.
Thank you.

Sylvia

We recently purchased a refrigerator from Rona. Our purchasing experience was excellent. Debra in appliances was great. She’s very easy to deal with and answered all our questions without hesitation. The delivery was quick and seamless. And, the fridge is working very nicely. Thank you.

Tyler W.

Don't buy craftsman junk here. They won't help you when they burn out after a couple hours use.