Royal Variety - York, Ontario

Luis B.

I had a very disappointing and frustrating experience at this store. I came in to make a purchase that required age verification and presented my Permanent Resident (PR) card, which is a government-issued form of identification and fully valid under Canadian law. To my surprise, the staff member (who also claimed to be the manager) refused to accept it, claiming it was not an acceptable form of ID. As a manager of business, it is not a great look.

This is unacceptable. A PR card is an official piece of government identification with security features, a photo, and a date of birth clearly printed. It is recognized across the country as valid proof of age and identity. Denying it not only shows a lack of training but also creates unnecessary barriers for permanent residents who are legally entitled to use their PR card for identification purposes.

The way the situation was handled made me feel singled out and unwelcome. Instead of politely clarifying or checking the facts, the staff was dismissive and unwilling to listen. This demonstrates poor customer service and a clear lack of knowledge about valid IDs in Canada.

If this store wants to maintain trust and respect within the community, it urgently needs to train its employees on what counts as valid government-issued identification. Nobody should be treated this way for simply presenting their legal documents. Until changes are made, I won’t be returning, and I would caution other permanent residents about shopping here.

Kristen M.

So happy to have a local option with a nice variety of products, good prices, and convenient hours as I would much rather shop at a small business than the larger gas station chains around. This store used to be dark, dirty and very poorly stocked- the new owners have done a beautiful job bringing it back to life! Super thankful to have them in the neighborhood

Justin S.

Friendly staff. Excellent prices. Compared to most convenient stores.. Shelves are always full. Open everyday !! Long weekends open. No holiday closures. I Love the store!

Hely P.

New owner is very nice and helpful.Now All the groceries are available in affordable price. Mainly The store is open everyday on time. Now store is look clean and bright. I go there 2-3 times in a week there are lots of changes I saw. Great work.👍

Bhavdip P.

New owner is very nice and helpful. Now they change everything and I like the price it’s very affordable to everyone
Now the store look clean and bright. I go their 2-3 time in a week I saw lots of changes in the store.

Shital P.

New management and new owner are very polite and really helpful he is very kind. They are starting to keep a lot of different items that are at great prices. Overall, very amazing experience.

Tkizzle

Best Convenience store around this area .
They carry everything this . Medicine 💊, Small Hardware, Small bag 👝 of chips, 🥶 cold drinks 🥤,
Open Every day .
Store 🏬 Open and every LONG Weekend ….

alpa P.

Oh god new owner, Everything is changed ,Store looks Brighter Every shelves is full of products and Reasonable price
New owner Bring lots of new stuff I always played lotto here and last time I saw new owner Dip and he is excellent
Very Bright in store I check price and expire so was so impressed such long time after new owner bring local area good shopping experience