Schreiter's - Kitchener, Ontario

D Y.

Last update: after seeing my review update, John called and tried to make a bunch of excuses however we did get the legs delivered and replaced yesterday(funny they couldn’t even keep the time frame *they* picked). I will keep the 1 star because of the difficulty working with John and team and will avoid this store at any cost…
If you want to get excuses and *reasons*, you will get your money’s worth, but if you want quality, reliability, and integrity - Schreiter’s ain’t it!

Editing my initial review… after we got the sofa, the legs had bad saw marks and were not the color we agreed upon. The store has been extremely difficult to work with in getting this resolved - I basically get the feeling that all they do is stall and delay with the hope that we just let it go. It has been three months after delivery and the issue with our custom order sofa is still not resolved. I would avoid this store!!!

We ordered a sofa from here... We had very specific requirements and Nicole helped us a lot - she was very patient and a pleasure to work with. Thanks for helping us find our sofa 😉

Cynthia T. W.

We bought two IMG SPM5100 chairs from Schreiters four years ago. One chair’s motor stopped working. Service repairmen diagnosed a battery malfunction. Andrew informed me that the service and parts for me were free. I highly recommend Schreiters for furniture. They offer high-quality chairs and excellent post-sale service. Thanks again

Katherine M.

Beautiful modern furniture. When i was on the fence about ordering, Ryan King, Design Consultant, was very patient and stayed in touch with email reminders of end of sale prices, new sales, and helping to coordinate additional pieces. On the day i was going to pick up the living room furniture it was raining, and Schreiter's was able to deliver same day so that i didn't have to deal with tarps etc. The furniture looks amazing in the space!

Jocelyn R.

Thank you Ryan King at Schreiter's for this amazing sleeper sofa. We wanted comfort and quality and that's what we got, delivered right on time. Ryan's service was informed and attentive and we ended up with exactly what we wanted. Excellent experience start to finish. Thanks also to Chloe and ace delivery guys Mike and Andrew (all the way to Collingwood) who took amazing care way up to the third floor! Such nice people! Thanks again Ryan for making it all happen. It's a gorgeous piece of furniture!

Peter K.

Had a great experience with Schreiter's.
Ryan was patient as we considered all the options. He offered great advice and ultimately we followed his suggestions.
The chairs were ready was sooner than expected. Professional notification, delivery and setup. Also...the chairs look great!

Nadine K.

I recently purchased the EQ3 everyday sofa and am so in love!! Lauren was incredibly helpful when picking out and customizing the sectional. The day of delivery went seamlessly thanks to the white glove service!

CDU9176

This was my second time purchasing from Schreiter's so I will say up front that I had already a great first time experience and kudos to Lauren McCann who provided superior customer service back in September 2023. It isn't every day a customer phones in and asks how fast can I purchase a recliner and how soon can it be delivered? No, I don't have to see it right away but can I pay for it now over the phone? Thanks to miraculous Lauren, it was handled in record time and never before has the terminology "white glove delivery" been so worthy of that name. The carriers were just wonderful and took a lot of time explaining how the controls on the power Divani recliner worked. It had wonderful features like a port for charging a device and the smoothest movement from upright to full reclining mode that I've ever experienced. The chair is still in brilliant shape, giving support and comfort and I knew that I would be back one day when I was ready to purchase a sofa of similar quality. I nearly did the same year but changed my mind as I wasn't 100% sure that I wanted to go with the same design again.

Hence my experience with Ryan King, who provided friendly advice when I wandered in, kind of spontaneously, to see the selection of recliner sofas. "I don't suppose you'd have my previous purchase on record?" I asked, explaining that I wanted something of similar design that would fit in. Ryan showed me many options in a very low key, non pressureful manner, leaving me alone to sit on all the offerings and figure out whether I would be happy making any of them part of my home.

To make a long story short, I not only purchased an exquisite IMG leather sofa, I added a couple of dining chairs and couldn't be happier with the purchases. Again I must comment on the excellence of the delivery process. Everyone wants something "free" nowadays and there is an expectation of free delivery when paying top dollar for expensive furniture or appliances. I can honestly say I don't regret one dollar of the delivery fees as the two young men were immeasurably kind and helpful. We were getting rid of an old mattress and my husband, who has some mobility challenges, asked if they would help him lift it over our deck railing so it could more easily be taken to the curb on garbage day. They did more than this. They offered to transport it to the dump. That's really going beyond the call of duty! Not everyone is sensitive to the needs of differently abled people so this was greatly appreciated. One more reason to choose Schreiter's for all my decor needs.

I want to commend Andrea as well; a final payment needed to be made on delivery day and she was grace personified over the telephone. Efficient, yes, but so friendly you'd want to phone her just to chat about the weather or design trends! I'm convinced all the Schreiter's employees must offer the same excellence in service because they take pride in it. I was told they do not work via commission so their mandate is helping the customer get what they want, and doing everything they can to accommodate. Originally my purchases were to arrive in two deliveries but Ryan went the extra mile so that everything would be delivered on the same day. I did not make this request. He did this on his own, informing me afterwards, giving me the option to decide as it did mean accepting floor models. I was thrilled to have everything sooner rather than later and delighted that this was offered. To be completely thorough, I must also thank management because this needed to meet with their approval.

This kind of proactive, thoughtful service is what makes customers happy and I am looking forward to the next time I want to update my decor. Schreiter's will be my first stop.

Thank you Ryan, Lauren and Andrea for making this most recent experience a joy.

B W.

I worked with Nicole to redesign our living room and couldn’t be happier with the final result. She did a home visit and then presented various options to replace all the furniture. She was very patient as I went through everything and changed my mind several times. She even gave me suggestions to accessorize and we love the end result. Nicole is fun to work with and very personable and friendly. I hope to use her expertise again.