Secret Drawers Lingerie Ltd - Courtenay, British Columbia

Claude N.

Je suis très déçue. J'ai commandé une culotte le 25 août qui n'a JAMAIS(aucun Tracking) été envoyé et on me donne que 29.40$ sur 50.40$! En plus de me faire perdre mon temps avec 2 courriels et 2 appels SANS réponses. Il me semble que ça serait le minimum d'informer la cliente de savoir ce qui se passe avec la commande. On me charge plus de 20$ de poste alors que je suis dans le même pays! C'est clairement de l'abus.

Heather A.

I would not recommend ordering online from Secret Drawers. I recently placed an order for a robe that I had seen on their website. However, when the robe arrived it was different than what was shown in the picture. I contacted the store and spoke with the owner to request a return. It was not a pleasant conversation as the owner (Tara) stated she did not want to take the robe back even though it was not what I ordered. After some discussion she finally agreed to return it but only at my expense for the return shipping. She said it had cost her $60 to ship the robe to me in Nova Scotia however I received the robe in a $25 prepaid Canada Post box. I purchased the same box to return the robe. Having received an item different than what was shown online I feel this was a very poor response from the shop owner and I would never order from her again. Buyer beware!

Maureen O.

The lady who looked after me (Tara?) was knowledgeable, discreet and welcoming. I thought the price for such a good quality product was reasonable.

Haley B.

Amazing experience here the other day! The staff was very welcoming, kind and helpful. The products are lovely and great quality. I highly recommend visiting this store!

Andrena K.

What a fabulous store!! I haven’t been there since buying a red nursing bra back 12 years ago. Stopped by today and Tara organized a great bra selection for me to try. Found two great bras and a lovely nightgown. Thanks for the great service Tara. I’ve already been promoting to others I know. Great choices for early Christmas presents. Shopping 5th street is always fun.

Angela D.

I visited this store yesterday for the first time and had the best experience bra shopping I have ever had in my whole life. Tara was friendly, professional and knowledgeable. What is usually a stressful and tedious task was a delightful time in this store. By the time I left it was like I’d had a visit with an old friend. Do your ‘girls’ a favour and check out this store! The service alone is worth every penny.

Maggie M.

The love the store, the lady that helped me was so welcoming the moment I walked in the door and help me Immediately. She is kind and helpful.

She helped me find my right bra size that I didn't know I was. The bra is so comfortable I will come back again.

Shirley R.

I was given the name of this lovely lingerie store from a friend. My next trip to Courtenay I had to pay ita visit. It was the start of my enjoyable bra experience. I just returned once again last month and purchased a couple more beautiful no wire bras that are so comfortable. I highly recommend this store for any of your lingerie needs. They have beautiful nighties, pyjamas and robes. The staff is very helpful in bra-fittings. As this is a small boutique shop, please be patient if clerk is assisting someone with a bra fitting, it could be you wishing for her undivided attention.