Sole Addiction - Grande Prairie, Alberta

Foto G.

The name is program! After ordering online from their website, I finally got to their beautiful store. The lady who helped me with my purchase was very knowledgeable and friendly. Wide variety of ladies shoes for any occasion and for all your needs - like arch support, narrow or wide footwear. Also, an outstanding bandwidth of the best shoe brands from around the world and purses from Aunts & Uncles. I will be back!

Elaine H.

I was happy to purchase think sandals from sole addiction.
The only place in Canada I could find them. Initially had a hard time placing order emailed them....
Received email within 24 hours helped me place order....shoes arrived within a week thank you so much ♥️

Kayla L.

Carey and the team made online shopping an excellent experience! And the shoes themselves, worth every penny! High quality material

Ja Z.

UNREASONABLE RETURN POLICY AND NO FLEXIBILITY FROM OWNER. BUYER BEWARE!!
I bought two pairs of shoes from them and returned one because the size didn’t work, the shoes unworn and wrapping paper intact, placed in the original box. The shoes were returned on time and was informed that they received the shoes and no problem with them but because the box had clear tap and a shipping label on it, that I would not get a store credit till they were able to get another box of the same brand shoes!

The owner Kristen/Christen acknowledged that their policy is unfair to the customer but that I would indeed need to wait till they somehow got their hands on a box for them to give me the store credit. So they have the shoes and a box (no holes, rips or tears on the box) but will not give me a store credit till an unknown date. This could take weeks or months, but I am to wait. I mentioned that as they have the shoes, surely they can credit me and allow me to shop with them, and was flatly told NO. The last time I checked, no one wears the box.

How can a business keep my credit and have possession of the item at the same time? Such a disappointing experience with the customer service AND owner.
BUYER BEWARE!

Update: for context, this email came from your staff member (whose name I won’t mention to respect their privacy). I was NOT offered a refund. Please stick to the facts.

Re: Return
Good morning
We have received your return of the Beuno Biance shoes and due to the condition of the shoe box from not being wrapped with paper or plastic prior to taping/shipping as per instructions we are unable to restock the shoes you returned in their box. We are awaiting a replacement box so that we might be able to restock sell them, therefore, there will be a delay in issuing your store credit.
As soon as I am able to locate a shoe box I will issue a store credit and email you regarding the use of this credit.
All the best,

Jeannette A.

I loved this easy, efficient and excellent experience!!
I have NEVER purchased shoes online before so I was very anxious about it. Well, I’m a believer. Each item I looked at had reviews from the vendor explaining the fit, material, comfort etc. and I felt confident in my choices based on her opinions. My 2 pairs were delivered in beautiful, immaculate packaging to Calgary within a few days! The shoes were as beautiful and perfect as described. I will be ordering again with confidence.⭐️⭐️⭐️⭐️⭐️

Barb L.

The team at Sole Addiction is always super friendly and helpful. You will never go wrong buying from here. There are a variety of styles, and the team will help you find the right fit for your feet and your personality!

JANET L.

I have ALWAYS appreciate the manner in which Christine has managed her shop. Great product - who can resist the temptation? Great Service -who hasn’t been offered a multitude of choices and professional help? What I most appreciate about Christine is the consideration and respect she consistently displays in regard to her staff. Staff First!
Now, I’m going shoe shopping.

Lucky I.

I went into the store at the beginning of June 2020, I found a pair of shoes I LOVED. They didn’t have my size, so they told me they would order me in a pair. Fast forward over a month, I have sent 3+ emails, and tried calling the store and NO ONE has gotten back to me. Not once. They didn’t bother to confirm the order and there has been absolutely no communication regarding the shoes. I would not recommend shopping here, the customer service is very poor.