Sunfood Supermarket - Markham, Ontario

Google User

As a long-time patron of Sunfood Supermarket for over 15 years, I feel compelled to express my concerns regarding the recent decline in the store's integrity and product quality.

During my last visit this evening, I observed two employees in the produce section—one in a red shirt and the other in blue—engaging in suspicious behavior. They were seen taking a fresh kiwi from a newly opened box while neglecting the damaged and rotten fruit. Such actions not only reflect a lack of ethics but also raise serious questions about the store's oversight and employee conduct.

While the produce prices are competitive compared to other Chinese supermarkets, the freshness of the items is often lacking. Customers should not have to worry about the integrity of their purchases, especially when paying a premium price of $10.99 for a box of kiwis. This experience serves as a reminder to inspect packaged produce carefully.

The store offers various sections, including wholesale/dry goods, dairy, seafood, and meat. However, I strongly advise against purchasing dairy products due to evident deficiencies in their refrigeration system, which poses a risk to consumer health.

Additionally, the cash handling practices at Sunfood Supermarket are concerning. I have encountered multiple instances of being overcharged and receiving incorrect change. Customers should double-check their receipts, as these discrepancies have occurred frequently. The store also imposes a minimum purchase requirement of $10 for debit and $20 for credit transactions, which can be inconvenient.

Customer service is another area of concern, with many employees exhibiting a lack of professionalism and a general dissatisfaction with their roles. This negatively impacts the shopping experience, compounded by language barriers that make communication challenging for non-Chinese speakers.

In conclusion, my recent experiences at Sunfood Supermarket have been disappointing, prompting me to share this review as a public service announcement. I hope management takes these concerns seriously and implements necessary changes to restore the integrity and quality that once defined the store. Prioritizing customer trust, product quality, and a positive shopping experience is essential for any grocery store, and I urge Sunfood Supermarket to reflect on these values moving forward.

Shoaib Bader

They offer fresh fruits, veggies, crockery, noodles, and unique items you can't find elsewhere. Notable fruits include mangoes from around the globe, donut peaches, and golden kiwis from New Zealand.

liliankuan 1 Kuan

Just decent, not as good as many others Asian supermarkets . They don’t have hot-plate cooked foods section.

Jay Xie

Many options and varieties, competitive prices, they accept credit card with minimum spending (unsure of amount)

Winston

Good prices, but the store is far from clean. No BBQery here, no hot goods (although there is a hint that there used to be both). Sales are usually for expired packaged foods. Worth going to if you're keen for a deal for fresh foods.

TheArchitect

A Chinese Supermarket. Has good deals for food stuffs. Can find some pretty good deals compared to other Chinese supermarkets. Can find most Chinese and Asian goods. You're not supposed to take pictures or record video inside, unless you're real sneaky about it.

We go here basically every Sunday to shop for food and stuff and we always end up buying something because there is always something on sale.

BW Hui

Lots of variety of produce and goods here. Wasn't too crazy busy even on a holiday. Goods seem fresh however was unable to find some items (both from flyer and just regular goods). Prices very good for a lot of produce. Over all still a very good place to shop for Asian groceries.

Super Dian

便宜的不新鲜质量差。新鲜的价格也没有比其他超市便宜。最让人气愤的服务质量极差。不体谅购物者。比起别家附近华人超市真的不怎样。不愿再去第二次！