Sussex Insurance - Duncan - Cowichan Commons - Duncan, BC

Graham C.

I arrived to do a transfer at 6:45 the stores closed at 7 plenty of time to complete my transfer as the papers were filled out and just needed the advisors to perform the computer work. They had zero interest or intentions on helping me. How can a place that is open for customer service, turn people away when they are still open? I've never been turned away from a business cause it's too close to closing time, this is pathetic. Yea I understand it was close to closing but we still had plenty of time to perform the required to perform the service. 0/5 stars
Also change your online information it states in two different locations your open 9-9 everyday.

E B.

Was on the phone with Anna and I must say that is the most pleasant interaction I have had with anyone ever!! She is so kind, helpful and polite and truly blessed me with her service.

Anna you’re very much appreciated and your work matters!! you’re awesome and I’m so glad got made you!! You are valued in both His eyes and mine !

Klint M.

We were from out of town and had a bunch of insurance we needed done on an out of province RV we had come to purchase. The lady spent tons of time helping us and was so friendly.

Jesse

Claire was fantastic to deal with. She was patient through all my questions and answered all of them with complete explanation. Thank you Claire

Harinder G.

I was completely impressed with their professionalism and customer service( kym)

Mckayla V.

I have come to this location religiously for the past 12 years and always have a woman with the best attitude and is always externally kind and patient with my special needs child. My last experience with a person who goes by Clair (a different person then who Has always treated me with excellent service) was nothing short of the opposite, Clair was quick to talk with a condescending tone, and remind me that she had the education and I didn’t. When I was surprised by new policies and shared I wanted clarity to ensure a quick experience while I was there with my child I was shut down and belittled. I asked to share my experience with a manager and was told Clair was in this role. I called the other location and received excellent service from their supervisor who clearly answered all my questions, was kind and respectful.

J R.

Great for quick and easy renewals. They got me a big discount with the low milliage incentive. Very knowledgeable. It can be a bit hard to hear them if Walmart is busy. The location is a bit always and you basically stand at a front counter but you get what you came in for in the end.

Rita D.

A big Thank you to the lovely ladies who help us on Sunday to transfer my car over to its new owner. They were all cheerful and very accommodating. Thank for making the sale of my car such a pleasure. I highly recommend this Sussex insurance.