Sussex Insurance - Salmon Arm - Salmon Arm, British Columbia

Kristen F.

I understand that working with the public can be challenging.. but in my experience with this branch, both in-person, and over the phone, the staff were especially condescending and unhelpful. I certainly don’t believe “the customer is always right” or that staff need to fake happiness to be good at their job but I definitely won’t be back here unless I absolutely have to.

Today I had to call the branch 6 times (across 2 hours) before someone finally picked up. When they did, I had trouble hearing them so I asked them to repeat what they said. They were then very loud and curt when told me that I was unable to renew my insurance over the phone. Which I’m pretty sure is untrue? It’s okay to hate your job, and even to encourage people to do the easier/online thing, but don’t lie to people just to get them off the phone.

I let them know that I saw the other reviews saying that the staff were unhelpful and that the way they spoke to me was feeling pretty impatient and rude. They did not seem to care lol

Eddie H.

Completely disappointed with this office yet again, I only tend to go here after hours if all the other places in town are closed because they look for every single excuse to not complete a transfer. This time it was because the number 8 was gone over twice in the serial number so they feel the document was altered. Every time I leave with disappointment.

Garth R.

Horrible customer service.
Went for a vehicle transfer and got refused because it wasn't a 4 page carbon copy. It was filled out from the online print. Registration was signed as described on the form but the name wasn't written (no space for written name). Stone cold poker face said there is nothing left to discuss. Went to Hub at the mall and was greeted with a happy atmosphere and no problems. Will never go back!

Ken W.

No complaints from me. Gals were polite, and I was done in less than ten minutes.

NEIL T.

Tyler and Nathyn, sorry if Nathyn's not correct?
These two fellas are amazing, know what they're doing, always have me in and out quickly and grateful. Having been in the Automotive business 40 years, Not all "Autoplan" agents are created equal, these fellas prove it. Thanks guys!

Dee B.

Generally, I go through Sussex for my insurance needs but not in Salmon arm. Not anymore.

On my first visit, I was switching a car to my name and putting first month's insurance down. Pretty simple.

Felt overcharged and not handled well.

Brought my old plates in to cancel my insurance on my other car and they told me that'd cost me almost $80 to cancel my policy .

I took the old plates and my license back and went elsewhere.

Will not be returning.

Egon K.

Horrible experience. Had transfer papers from a dealer and they would not accept anything but a quadruplicate manual form. What dealership fills out a manual form? The supervisor working there was quite rude about it. I ended up getting this done over the phone with Westland, who were more than helpful in explaining what I needed and making it happen.

G

Unfriendly staff, not professional at dealing with public. Both staff members I dealt with (older woman and young woman) did not greet me in a friendly manner, did not smile once, never said please or thank you, and seemed generally grumpy and smug. They spoke softly and mumbled so it was hard to hear them. They did not tell me information about my situation which would have caused me to come back for a third time that day, but by that time I did not want to work with these people anymore. When a new customer came behind me, the older lady rudely stated to me " youre gonna have to move cuz of the distancing thing". She should have asked the new customer to go to the other desk, or at least had the courtesy to say "Can you please move to the other side?"
I have been to this location 2 or 3 separate times, and every time I have dealt with this older lady, and she always has the same grumpy, unfriendly and smug attitude. If youre going to work with the public you should be present yourself in a friendly and caring way. I did not see this whatsoever. I will not go to this location again.
One last note: They had signs up everywhere saying they will not tolerate rude and foul language. I Cant help but think they caused themselves to have to put up these signs.