The UPS Store - Uxbridge, Ontario

Kim M.

Owner is awesome and super helpful! Was patient and gave me the best options for my packages. Excellent service

Ray W.

Darren and Shannon go above and beyond to not only give the best customer service, but also the best quality print goods.

Don W.

There is a total disconnect between the counter help and the customers who patronize the store and keep it in business. Address accidentally keyed in wrong (since 7 key and 4 key are too close) which caused a delay in delivery. Had to contact the store to find out why no one day delivery occurred. Darren advised that he had contacted UPS and corrected the error and it would be delivered next day - did not happen. Called next day after waiting for a call that never happened. Instead it appears they chose to hide behind an email. When reached the store after 30 attempts of redialing - was informed - too busy with customers in store. Smart a$$ comments as well. One day delivery turning into 5 days. Why not just throw money away. Obviously and apparent they don't care. Only raking in new dollars and not servicing existing customers..

Tabish B.

The owner is very helpful and often goes out of his way to help me.

Franny J.

Not only have I waited for a package that was delayed two weeks due to poor communication on the part of UPS regarding delivery instructions but when I arrive at 627pm to deliver a prepared return they close ahead of their posted 630pm. How is UPS still in business?

Owen M.

Similar issues to Thomas Anderson below. Except it's now 2 YEARS later and the incompetence continues.

My wife just took a parcel there for shipping. No work involved it's a prepaid Amazon return. She got there, opened the door and walked in... another lady was there. Older. Told my wife there's no one there and she'd been waiting 10 minutes. They called out... no response. So they waited around for awhile and finally the guy showed up from a door at the back. They both asked him where he was... "I had to go to the bathroom!" (angry.) My wife told him "you could have at least locked the door and put a note on the door saying you were closed for 15 minutes".

He got upset and told both of them to go take their business somewhere else. (NOT nice. My wife is a senior and the other lady was older than her. Not easy to drive 20 minutes to another town to drop off there.

Note: The other lady has had a lot more "exposure" to this treatment apparently. She told my wife the guy's father owns the location and the son seems completely uninterested in working in the store. And his attitude shows it.

Might as well not even have a location in Uxbridge if this is what we're going to get.

I really hope UPS head office reads these reviews.

Daniel J.

Absolutely horrible customer service. From this UPS Uxbridge store, I shipped a very time-sensitive package internationally using the top express package. I paid about $170.

I was told the package would be delivered in 3 days, but instead, it took 15 days!

They even misplaced the package internationally and had to do an investigation in order to find it! And they only did the investigation after I pressed them about it many times.

They weren’t willing to accept any responsibility, and simply blamed it all on customs. That isn’t fair at all since it was only held in customs for 4 days out of the 15.

They didn’t offer any sort of compensation, even after I pressed for it (for weeks). Do yourself a favour and ship with FedEx instead!

Virginia W.

Very professional and friendly owner, lots of parking space.