Total Automotive - Coaldale, Alberta

Brianne L.

I can’t say enough great things about this shop! As a woman, I’ve sometimes felt uneasy at auto repair places, but not here. They’re honest, charge fair prices, and take the time to explain everything without making me feel like I’m stupid. It’s clear they genuinely try their hardest to get to the bottom of your problem and fix it properly. The team is respectful, professional, and goes above and beyond to treat their customers well. I left feeling confident in their work and will definitely be back for any future needs. Highly recommend!

B H.

Fabulous and Professional Customer Service..... Their work is top-notch and peace of mind is priceless. These guys go above and beyond for their customers. If I could give them 100 stars I would. It's great to find such a gem in a small town! Thank you, Total Automotive!

November 28, 2024
I had to bring my 2018 Nissan Pathfinder Premium into Total Automotive. It was doing this weird thing where the center screen display would shut off and the trip meters would reset. Nate and Ash had it figured out in no time, turned out that I have to go to the dealer and get a software update. I appreciate the honest and professional service as well as their patience in taking the time to explain it all to me. Special shout-out to Sherry on the front desk, she's very knowledgeable and easy to talk to!

Helen C.

We used to take vehicles to a dealership for most work. Simply put - I got tired of being gaslit and treated like a number. We had some work done here on one of our vehicles and I wasn't sure what to expect. Here's what I found: if you're looking for honesty, transparency, and respect from the people that take care of your vehicle - that you rely on to get things done, then you have to check them out. Sherry at the front is authentic and knows her stuff. Nate in the back explained exactly what was going on and answered my questions.

Seriously. We'll be taking our whole fleet there from now on.
They put the "Customer" in Customer Service. Thanks Nate!

Kimberly A. (.

This place has been amazing! They will go above and beyond every single time to give me great advice and help me out. They never overcharge me and are so reasonable with their rates. Every person I have dealt with there has knowledge and expertise about whatever I need. Highly recommend.

Eric

Totally worth the short drive from Lethbridge! Really appreciate the friendliness, honesty and professionalism of the crew at Total Automotive! Nate took the time to both show and explain areas of concern wth our vehicle and in the end, saved us a whole bunch of money! This is now our go to shop for anything with an engine. Admittedly, am really puzzled by the previous one star review - sounds a bit fishy to me. Thanks again Total Automotive!

Susan M.

I recommend this shop to everyone!
Once again thank you to Total Automotive.
Been having issues with our 04 jetta TDI. Including wheel vibration and loss of brake assist. Making the car completely unsafe to drive.

Nate quickly found and resolved the brake issue. And after looking into the vibration I was reassured it was nothing more then wheels needing to be rebalanced.

I'm again so thankful to have a honest and trustworthy shop. I had expected to spend about twice what I did and in the end I now feel safe behind the wheel again!

Original post:
Thank you to Nate and the rest of the team at Total Automotive. Knowing that I am not being upsold for products or labor, and knowing that the work is being done right is such a relief that words cannot properly express.

I've been going here for over two years, the first time being when my husband was unexpectedly in hospital 2 hours away. Both of our vehicles were in major need of repair after calling Total Automotive. Nate and the amazing people out there, were able to get our vehicles in the next day and they were able to get my truck back before the end of the business day.

I had been told by other shops that my steering box was leaking, when in fact it was just a hose. So the repair was substantially less than what I was expecting, which was really nice during the stressful time.

If you want an honest shop with knowledgeable and amazing people and mechanics, this is the place for you. Knowing that I'm not being nickeled and dimed and that the work is being done correctly is something that I am so happy that I've been able to find.

Lana A.

I appreciate the service I receive at Total Automotive. They always take great care of me by getting me in quickly and providing fair and honest pricing. Thank you Total Automotive!

Gerry H.

Always honest and thorough. You are a person with car problems here, not a car with a dollar figure attached. First rate service and work. I am a customer for life.