Under Armour Factory House - Vaughan, Ontario

Mhd E.

Bon produit mais peut de choix

Mohamad N.

Maddy with the infectious smile. Thank you for helping me pick out the right fit! I was about to walk out of the store empty handed today when Maddy walked up to me and struck a friendly conversation. Her honesty, sense of fashion and energy kept me engaged. She helped me put together a nice fitted tracksuit that matched both in colour and material. And i ended up ordering some items that i wasn’t planning on getting. I hope that the store manager/s know what kind of gem they got working at this location. Whatever shes making, please double it, people like her are hard to come by nowadays. I’ll definitely be back soon 🫶🏼

Balpreet P.

Amazing store and even better staff! I went to the store during the large sale in January.
As I was shopping and needed a specific size of leggings, Lucas was extra helpful in finding them! As the store was initially out of stock, while re-stocking the shelves, he saw me in the store and brought me a pair that was my size. I truly appreciate the excellent customer service !

Himansh S.

I am writing to express my concerns regarding a recent experience at your store. I encountered a staff member named Max who, unfortunately, did not meet the expected standards of customer service. His approach was unhelpful and unprofessional, which significantly impacted my experience.

I believe that addressing this issue is crucial, as continued poor service may negatively affect customer satisfaction and, consequently, sales. I hope you can look into this matter and take appropriate action to ensure a better experience for future customers.

Thank you for your attention to this issue.

Ketan B.

If you’re looking for affordable clothes with a wide variety and great quality, definitely check out this store. They have a fantastic selection. However, I had a disappointing experience with the cashier—she was extremely rude. The way she told me to put all the clothes on the table was unprofessional, and I honestly don’t think she’s suited for customer service.

Ruby A.

Whenever I shop at Vaughan Mills Mall, this is one of my stops! I haven’t had much luck over the years with finding a good promo, the right fit, size, or color. I was pleasantly surprised a few months back, when I was looking for a wind and waterproof rain jacket. I didn’t have much luck at one of my favorite stores in this mall, but found exactly what I was looking for, and it was on sale.

This past weekend, Under Armour had their 50% off. This is the first time I had such luck, and my husband and I had quite the shopping spree! I found t-shirts, capris, and sport masks in my size. They also provided an additional 10% off with a given email address.

Aside from the sales, I was glad to see the fitting rooms opened up, after a long closure. A huge shout out to Giovanni and Erin, who were super patient and friendly.

Jacob, who cashed us out was also incredibly helpful, and I noticed how carefully he folded our purchases. My husband couldn’t find shorts in his size, and requested they be ordered in, but Jacob noticed there were 4 in stock. He left the cash stand and found the size and color in mere minutes!

Super happy with these two recent visits, and I think I’m all set (until the next sale) - lol

Ikjot S.

The staff is less attentive and they themselves don’t know what they are doing. I entered the store 6:35 picked few items and when i wanted to try things they said not allowed in fitting room the time was 6:45. The attendant said not allowed because store is going to close. Request i”ll two pieces then i can buy same four. The reply was i don’t care not allowed.
The girl standing in front gate disturbing coupons to selective people. When i asked don’t allow people to go inside as the store is going to close. Even her reply was ok don’t care. Thanks
I guess the whole store does not care. Highly disappointment nd it was first time experience in store.

Danny D.

Under Armour in Vaughan Mills is a great place to shop! Great value product. Going into the store they greet you coming in and assist you with finding your size! I had Maddy helping me today and she was wonderful. Maddy found outfits that would look great on me and made sure the right size that would fit. You get the full true customer service here at this store you wouldn't find at a Nike or Adidas store. The management team are great and helped out as well with my shopping experience. I look forward to coming back for not just the product but the great service!
Daniele