Urban Barn Stoney Creek - Stoney Creek, Ontario

L'Urban Barn Stoney Creek est un magasin de meubles situé à 1807 Stone Church Rd E Unit 6003, Stoney Creek, ON L8J 0B4, Canada. Le magasin est spécialisé dans la vente de meubles pour toutes les pièces de la maison, y compris les chambres à coucher, les salons, les bureaux et l'extérieur. Vous pouvez également y trouver une large sélection de luminaires.

Le magasin propose plusieurs options de commodité pour les clients, y compris la livraison, le retrait en magasin, les achats en magasin, les services sur place, la livraison le jour même et l'entrée accessible en fauteuil roulant. Il y a également un parking accessible en fauteuil roulant et le magasin est LGBTQ+ friendly. Vous pouvez payer avec des cartes de crédit, des cartes de paiement, des paiements mobiles NFC et des cartes de crédit.

L'Urban Barn Stoney Creek a reçu 248 avis sur Google My Business, avec une note moyenne de 4.3/5. Les clients apprécient la grande sélection de meubles et la commodité de la livraison.

Avis de Urban Barn Stoney Creek

Maria K

5/5

Excellent customer service from Nicole yesterday! I called the store as I was interested in a specific mirror. Upon speaking to Nicole she told me the mirror was the last one in stock and was also on hold for someone else. She told me she would follow up with me later that day as she was going to confirm if the other individual was still interested in the mirror. Sure enough Nicole called me to confirm it was available. I came by the same day to purchase the mirror. She carefully wrapped up the mirror and offered to carry it out for me to my car. Thank you again Nicole for the wonderful service!

Mathew Tonna

1/5

Awful customer service. Sold us an expensive couch; cushions were compressed within 6 mo. Required shaving pillows weekly. We asked for replacement cushions, at which time they informed us we shouldn’t bought the more expensive inserts, even though the original salesperson didn’t offer us this option. We were excited when they sent new better inserts for the cushions after a few months of battling. Turns out they sent 1 new insert (there are 6 cushions), and it didn’t fit. Avoid urban barn

Mr Wolf

2/5

I walked in there were 4 people working, 3 of them were talking to each other. The other was doing something.
I was there for about 15mins. Not one person said hello or acknowledged me. I did ask a question and the girl was helpful

Right On

3/5

Very nice people with exceptional service. Overpriced lower value products though. Don't think much of what they sell will last very long.

Barbara B

5/5

Michele was amazing! I walked in totally lost with how to decorate my living room and she listened to me and helped me find many pieces. She was so helpful that I asked about dining room as well. Everything she chose is perfect and would not of been able to do myself. I will be returning to get some more accent pieces. So much beautiful items and friendly service. Can't wait to finish the rooms with her help.

a Leet

1/5

The return/price match policy is not great. There seems to be a disconnect between the store and online ordering portal (staff didn't know if item arrived, I was instructed to wait for email that never came. No support with carry out.

Nicola Cacciacarro

1/5

The worst customer experience I have ever had. I love this store but I will never shop at this company again. I returned an item that I purchased with cash. When I did the return, they told me they did not have enough money in the till to pay me in cash. I asked if they had a float in the back and they said no. I asked them to return it on my debit card and they said that was not their policy. I was advised that I would have to wait for a cheque to come in the mail. What At that point I was also advised that the turnaround time for that was relatively quick. I waited 3 weeks and still had not received a cheque. I called the store and was told they would need to speak to a manager when they were in the following day. I was expecting a callback the next day and...nothing. I waited another 2 weeks and still no cheque. At that point I escalated my concern to customer care at Head Office. I was told that they would look into the issue and get back to me. Days later I received an email that they were trying to see if tracking was available for the cheque. I asked again if they could just refund it back to my card and I also asked if I could escalate this to management. The response was 'the only option from management and myself is to wait for the cheque'. I finally received the cheque almost 2 months later. I work in customer service as well at a financial institution. There are options and measures that could have been utilized to get this situation rectified in a timely manner. I am so disappointed that I was dismissed and at the poor customer service especially given this is a Canadian store. I was sent a $20 gift card for my troubles...no thanks Urban Barn, never again.

Ted Manor

5/5

Extraordinary customer service. I was particularly impressed recently with the staff member I mainly dealt with (Lydia) who did excellent post sale follow-up work for me. I also earlier was having a bit of an issue trying to place an online order & called the store directly for guidance - they sorted everything out, & made things easy for me. I’ve made in store purchases several times over the years & would definitely recommend this store.