Victoria's Secret & PINK by Victoria's Secret - Oshawa, Ontario

Allison S.

I don’t normally write reviews but I had a really great experience today at this VS, the two lovely ladies were incredibly helpful. Amy (I believe this was her name, blonde hair) provided great customer service, she helped get me sized and then offered to bring me some options or I could take my time browsing the store. I really appreciated this as I was able to browse on my own but still had someone ready to help if I had questions. every employee I interacted with seemed happy to be there and ready to help me. Even when I got to the checkout (on the pink side) the young lady working there was incredibly pleasant and complimented the bras I picked out. Thank you to Amy and all the lovely ladies working today!!

Agatha M.

I have not bought an actual size fitting bra in probably 15 years and have relied on basic off the shelf bras that are sized in S-XL. I was at the mall and decided to take a look in Victoria Secret but felt awkward walking in. I was met by Lexi who was an obsolete sweetheart! Not only did she help size me and pick out a few things I loved, she was so patient and helpful. I thought I was one of those customers who is annoying and takes up too much time asking stupid questions but she eased my mind and made me feel like I was important and I did not feel rushed or that I was an inconvenience at all. She spent probably a good half hour with me listening to what I was looking for and helping me feel confident in what I was buying. I love the bras she helped me pick out and felt truly valued not only as a customer but a person. Victoria Secret, you have a gem in Lexi! I will definitely be returning after the most positive bra shopping experience of my life lol. Keep up the great work!

Taylor R.

So happy Victoria secret brought their bikinis back!! Everyone I talk to loves them! I only buy your swimsuits because they fit my body type the best! Thank you so much for bringing the bikini styles and the beautiful colours back! Looking forward to seeing more new styles!

Jiji A.

Found the cutest bra for the summer . Love coming to this store. Amazing service as always.

Gurpreet K.

Ridiculous Customer Service

I had a very disappointing experience. On my first visit, one of the employees was unhelpful and didn’t assist me properly. I went back the next day to return some items, and an older lady working there was extremely rude. She didn’t tag one of the bras I bought, and when I got home, I realized it had no tag, so I couldn’t return it. To make things worse, the second bra still had the security sensor attached. Overall, the customer service was unprofessional and frustrating. I won’t be going back.

JAZIB R.

Sinmi is one of the best Customer Representatives. She helped me select gifts for my Fiancé and Sister. Keep it up!

Un service excellente!!

Zohra M.

They don't take online returns in store anymore so when I went online to return, it doesn't specifically show an option so when I asked the ladies in store, they basically told me they are seperate from online so they don't know how to process an online return.... Isn't that something they should be trained in

Heather T.

Worst customer service. Asked if they had a product said no asked if they could order it online and have shipped to store they said no, asked if they could check other stores to see if they had it there they said no but you can. No one in fitting room to talk to or ask for help. Two girls standing a cash register then called over girl that was unhelpful and asked her to do it. Super slow. I don't usually write reviews but haven't seen worst customer service anywhere.