Viking Shop Gifts Collectibles - Niagara-on-the-Lake, Ontario

Hazem A.

NOT TO BE MISSED on your visit to Niagara on the Lake 👌🏼👌🏼👌🏼

It was really shocking to see people giving low ratings to this shop, it is really a unique shop with a wide variety of souvenirs and gifts, which are also very reasonably priced.

It wasn’t planned to buy gifts on this day during our tour in Niagara-on-the-Lake, but we were lucky that we have passed by this shop

We really enjoyed their collection and can’t wait to come back again to Niagara-on-the-Lake to get more gifts from this AMAZING place.

HIGHLY RECOMMENDED 👍🏼👍🏼

Maria V. J.

This shop’s beautiful items is completely shadowed and ruined by it’s horrible customer service. I was visiting with my parents who wanted signs for their pool and other things to take back home, when a very rude woman approached them while they were reading some of the signs at the porch, and told them to move out of the way as they were blocking the entrance. If you can’t see what you are buying, what kind of store is this. After this, we decided to go in as perhaps there was someone nicer inside, when my son pointed out a few items and touched one of them, this same lady ran over and told him “don’t touch cause you might brake it”. I will never come back to this place. There is no customer service here and one of the best things in Canada is their great customer service. Very disappointing.

Ken C.

Niagara-on-the-Lake is a beautiful place to visit but not so beautiful at this Viking Shop located here though.
My family went into this Viking Shop to see what gifts we could buy to take back home or give to friends. My daughter pointed and only touch one item (fridge magnet) and within seconds the shop owner woman at the cashier told my daughter off for touching things at their shop.
Okay we respect their policies as kids can accidentally damage items at a gift shop when gift shop tends to be cramped and limited space when walking around.
We did select some fridge magnets and postcards so we took them to cashier to pay, and the shop owner at the cashier her attitude was appalling towards us (no greeting or smilies) and there were no good customer services at a tourist gift shop here.
My sister-in-law saw we bought some fridge magnets, and then she decided to buy some as well. Same again when paying for her items at the cashier, the same owner served her and still no kindness or gratitude or any customer service at all.
The owner needs to go out of town more and see the real world and learn what is the meaning of customer service, when they are meant to be gift shop in tourist area.
Definitely DO NOT recommend to go to this Viking Shop at Niagara-on-the-Lake.
There are other gift shops out there that would have better customer service attitude towards customers.

Karam M.

Absolutely horrendous, hospitality is non-existent and the clerks' attitude was extremely inappropriate. I was visiting Niagara on the Lake with my mother because we were tourists coming from Australia. We decided to enter the souvenir shop with myself entering first because my mother was putting rubbish in a nearby bin. When I went inside, the clerk assumed I was a dependent toddler that doesn't think before they act. She exclaimed in an ignorant tone, "you need a parent to enter this shop!" Being the person I am, I headed back outside in confusion; I waited for my mother to come back so I could enter the store. Once I could finally enter with my mother, I carefully picked up a toy motorcycle when the clerk suddenly shouted at the top of her voice, "NO TOUCHING!" My mother and I immediately headed outside the store and walked off in disappointment. One of the worst souvenir shops I have ever been to throughout my whole life.

Janis H.

While on a bus trip from our home in beautiful Ocala, FL to various areas we had a fun stop at Niagara on The Lake (Queen Street) We walked down Queen Street that was full of shops, restaurants and sites to see. We were fortunate enough to stop in at The Viking Shop...the place was filled with cute, appealing things for sale. Staff Carol was sweet and helpful...kudos Carol.We settled on a multi-colored glass fish with colored glass bubbles coming out of its fish mouth. It is hanging in an east window in our home which sends 'rainbows' out on our walls every morning. A colorful reminder of The Viking Shop...Niagara on The Lake and our time in Canada.

Erick G.

The Lady there was Absolutely RUDE. I think there’s something wrong with her. We were ready to check out and she was on the phone ignoring us the whole time but told my nephew to stop touching something that we were purchasing. Then asked us very rude how we were paying. We decided to walk away without buying anything from her shop.

Riham M.

The staff were extremely rude. My son was just standing on the stairs when an old lady began shouting at him to move away. I strongly advise against visiting this shop!

Joanne S.

After driving down for the purpose of a purchase we were met with a rude comment. No “welcome”, no “glad to help you as soon as I finish”, just a cold “ I’m not open”.
We were outside reading items for sale when I made the brave attempt to stand on the step to be able to read a sign on the porch when we were greeted with such a warm response.
Yes we are back in the car and heading to another small town near by with the same type of merchandise. We all completely understand one needs to be ready for the days sales but this was rude by her response.