Zwilling J.A. Henckels - Concord, Ontario

Jihoon M.

Bought this few weeks ago from this location.
Never used. Only washed it to use and found out the knob is defective and they are telling me they cannot not exchange it for me. Your employee has a horrible attitude and services. I asked her name and she did not willing to give out her name I went ther at dec 14th around 8:00pm. ( she was brown colour seems like a ethopian) I am going to escalate this situation and they need to fire her

Mohammadreza H.

I recently purchased an 8-piece double-walled coffee mug set from the Zwilling store at Vaughan Mills in Toronto. I have been a loyal customer of this brand for at least five years, having bought various kitchen items like knives, scales, salt and pepper mills, and more. This month, when I bought the coffee mugs, the receipt mentioned that I could return them by the end of January. Before paying, the salesperson told me I could return the item if I wasn’t satisfied. However, after the purchase, I noticed in small print on the receipt that the item had to be unused for a return.

Today, I went back to the Vaughan Mills store to return the mugs, but the salesperson refused to accept them, citing the small print on the receipt. I believe this practice is misleading and unfair. It feels like a bait-and-switch, where they take your money and then change the return conditions in fine print that most customers might not notice.

I will no longer be shopping at this store and have asked them to cancel my account. I’m even considering selling all my items from this brand because of this bad experience. I strongly recommend being cautious when shopping at this store or with this brand

larry H.

There was a 10 piece pot set for sale at a really good price of about $195. The sales woman, short, Caucasian and about 45, wearing a mask, informed me that the display set was the last one available but someone had stolen the lid for the frying pan. I asked what the discount is for the missing piece and she said it was discounted already. I pointed out that the sign says 10 pieces and there were only 9 available. She dismissed me and I informed her that the store is misleading customers with the sale sign. I felt she was rude and kinda ignorant. I expect more from this store which has really nice stuff. This happened today Jan 1 2025. Happy New Year back to the sales lady.

Alehundro

Bought a 3 piece set on Christmas and one of them was really badly scratched up.
Spoke to Mercedes (hope I spelt it right) and she went above and beyond by helping us with our warranty claim through the manufacturer.
Great customer service and willingness to help out!

Ning J.

Bad shopping and customer service even here! The woman who said she is the store manger is extremely rude and mean. Not recommended to shop at all to save your time.

Dmitry K.

The store is very small & has limited space to shop. Their return policy is very limited just 30 days in original packaging & unused. When I was buying I had to see other lady trying to return her purchase within 30 day window and it looked new. However, staff member tried to open the package, ripped the package & then said it was used. She called security almost right away and lady had to talk to them & ended up leaving empty handed ... would not recommend.

Fereshteh

I am warning all of you, this store is horrible, they scam you with their warranties! They tell you it’s life time but when I went to return it because it wasn’t working she tried to prove me wrong. When she saw the product was not working and still refused to exchange it for me I started talking back and she called security, lying to them that I was being disrespectful when she was the one giving me attitude since the start. I am not the only one seeing this occur, there were other people in the store frustrated.

Elly K.

I bought a knife set here and used a month. The wood holder cracked already. So I sent an email but no response at all.